Hilton Garden Inn Amarillo

Room was big.

Staff was not helpful and totally ripped off my family member. Not coming back!

Breakfast was good after I was finally able to get it. I paid for the service but was originally denied by the front desk. I had to pull my original booking to prove that I paid for the breakfast.

There was an ant or some bug in my bed and I got eaten alive while I was there. I asked them to change my bedding but my bedding was never changed for my 3 day stay.

The front desk clerks were very friendly and helped with a speedy check-in. The location was very convenient as I was traveling back home and wanted somewhere close to the I-40. The hotel and room looks like it was recently remodeled with new furniture, which was nice.

My room A/C unit fan would not turn off with the thermostat, so it ran all night no matter what the temperature was set to. The bathroom in my king bed room was disappointing as the shower had no hot water, but the bathroom sink did. I called the front desk and she explained it was due to the storm (I stayed the night before it was supposed to arrive, so no storms in the area), and offered to email maintenance as it was after 10:00PM. I declined due to the time and I was tired from driving all day. Back to the bathroom, it was cramped between opening or closing the shower door or bathroom door, the door barely cleared the toilet when you closed it, and the paint was chipping/peeling off the bathroom doorway, and the sink faucet fixture was loose. Not the presentation I expect from a Hilton brand hotel. And no, I did not pay extra for breakfast.

Clean, and updated

Breakfast

Noisy room. Bathroom needs updating. New towels. Quieter heating unit. Shouldn’t a Hilton member with a reservation get a nicer room. Rooftop air compressor running until 5 pm was ridiculous.

The staff

The water was cold in shower