Best Western Plus Stephenville Inn

Location to collage

Pool was dirty, refrigerator didn't work in room ,ice machine didn't work

The room was Clean and staff was very helpful.

The lighting in the room could have been brighter but we loved it.

The property is conveniently located and is the reason why we booked it in the first place.

The customer service was NOT good. After traveling 4 hours and having received a confirmation in my email we arrived and were told the room was canceled by them. They stated that they could not reach me due to an issue with the card on file. They claimed that booking would not give them my information, however, it was determined they just didn’t want to use the booking portal to retrieve my information and therefore canceled my reservation. Also, this was on Tarleton state orientation weekend so there were very limited options to stay at and Best Western had already gave my active reservation to someone else. The clerk tried to give me a handwritten paper with a name and email address and eventually said she’d call her boss. Once I was on the phone with booking she tried to give me the phone to talk to her boss but I was not able to talk to her and booking at the same time.

Nice and clean close to all stores

Elevator was scary and swimming pool looked dirty

I like the fact that there was a covered pool that was connected to the hotel itself, except for the fact that I was never made aware that it was not in working capacity, and that was the whole reason that I was staying at that hotel

That I was not informed that the main amenity, which was the pool was not working until I went to check in I actually was staying an extra night there in Stevenson Ville for this specific hotel swimming pool I was coming from a cheer camp competition at Tarleton university and had booked us a few weeks in advance, then, when I asked for a refund, I was told that I would get one as soon as the manager came back on duty because I had paid through a third-party. I was not happy and still am not.

Place is good as far as comfort and cleanliness. It's a relativey newer hotel. However, they had the damn A/C turned off in the hallways outside the rooms. Can't do that in June in Texas. Place was excessively hot. Place was good enough, but that's a lot of money to pay for "good enough."

A/C worked in the rooms, but the A/C was turned off in the rest of the hotel. Place was like an oven.