Polaris Lodge

Very nice and lovely clean place and I will recommend to any my friends and family

Because I wanted to bring my dog I was moved to Tricle Creek main building. Very pet friendly. Lovely hotel and staff. Clean room. Pool and hot tub dated. Thanks

Nice lodges, dining room (dinner was excellent), comfortable condo room with small kitchen and a deck. Right next to ski lift. 10 minutes drive from downtown Kimberley for restaurants, stores.

beautiful fully equipped suite - 12:00 pm check out - very quiet property. underground parking lots of storage space in the unit and nice view of the mountains, stayed here before and will again

We were in town for a wedding. There are 3 resorts within 1km from each other. The Polaris resort is definitely the oldest. To our surprise the front desk was actually closed (with a paper written on the door). You have to check into the neighbouring lodge. Hallways/common areas are very outdated and carpet is stained. We tried checking in for 5:30pm (check in time was 4:00pm) and were told that our room wasn't ready yet. Waited an additional hour for our key. Front desk staff wouldn't even give us a key so we could park in underground parking. Honestly, don't waste your time on the Polaris Lodge. Spend the extra $100 and stay at the Mountain Spirit Resort which is a 2 minute walk away.

Misrepresented on Expedia no ammenities, bars or restaurants. Check in in another hotel. Rooms are ok.

Wi-Fi didn’t work...there was no internet connection and they just didn’t care.

We stopped here on our way from Banff to US, it is nice resort, quiet and comfortable.

Again to be right on the mtn and it be a cheap cost was excellent. Building was dated but the bed was fine so worth the money for sure

Check in was overly complicated by circle drive to Trickle Creek. Then frustrating by need to retrace drive back to Polaris. Felt like the poor relative bedded in staff quarters a safe distance from the big house where all the facilities were, even had to leave building for ice. Security around the need to not only show but to copy identification seemed excessive. Room clean and cleaning staff very good albeit had to track them down to get a waste basket. Bartender was very talented and attentive but she seemed to have been stuck with the dual roles of bartender and restaurant supervisor as she made us all aware by barking out orders and complaining about inexperienced staff. Upon arrival I could not activate the Wi-Fi. I phoned the front desk and encountered the same dreaded message centre that had annoyed me when I tried to contact the Hotel from town earlier. After going through a myriad of options had to leave a message.Same result. Wi-Fi fixed 10 minutes later by a hotel work around. On the morning of my departure I discovered that the shower was not working! At end of day my stay in this beautiful location/hotel was marred by the desk staff’s inability to simply say they were sorry for the Hotel shortcomings when made aware of them vs the indifference shown. No “Hope you have a pleasant stay” no “how was your stay”. I had to tell them about the shower as they did not ask. Most of all there was no “sorry for the inconvenience, trust we made it right."