SpringHill Suites by Marriott Las Vegas Convention Center

Very disappointing experience from start to finish. I stayed at this hotel last year and had a positive experience, which is why I chose to stay here again. One of the main reasons I booked this hotel was because Booking.com indicated that parking was free. Last year, parking was also free during my stay. However, when I arrived, the front desk employee immediately told me that parking was not free and that I would have to pay for it. When I politely asked why the information on Booking.com was different, she responded aggressively and told me that it was not her problem. This was our first interaction, and it immediately set a negative tone for the stay. The same employee was rude, unfriendly, and unprofessional throughout our interaction. She spoke to us disrespectfully and made us feel unwelcome. What made the situation even more unpleasant was that while she was speaking to us, food was literally falling out of her mouth. During our stay, we were extremely busy preparing for our wedding. A housekeeper came to our room, and I politely asked her to come back later. Instead of responding professionally, she simply stood there staring at me. I repeated my request and closed the door. After that, nobody ever returned to clean our room, even though we later confirmed with the front desk that housekeeping should come back. There were also maintenance issues in the room, including a leaking faucet. The worst part happened after we checked out. We received a notice that we had been charged an additional $570 smoking fee, even though neither of us smoked in the room. I immediately sent an email but never received a response. We then called the hotel and asked why we were being charged. The employee told us that the manager had decided to charge us, but she could not explain why and could not provide any evidence. When we asked how they determined that we had smoked when we absolutely did not, she simply said that it was the manager’s decision.

La cama era cómoda y limpia, el desayuno era decente

Pagué un poco extra para tener una mejor vista a la esfera y según no me la dieron porque llegué más temprano pero desde que hice mi reserva había dejado claro que llegaría más temprano

Hôtel propre bon petit déjeuner