Plaza Hotel

Excellent service, good location and at a reasonable price. We booked it as it has “airport shuttle”, but the shuttle was not included in the booking. Also, it seems a bit silly to charge for coffee pods when a Nespresso machine is provided in the room.

Convenient location. Staff went out of their way to help with logistics and recommendations.

The area is nice and safe, the staff is very friendly and professional, the breakfast was not a buffet as It is indicated in the web it was a continental modest one…. But it was ok.

I had a very pleasant and comfortable stay. The staff are very friendly and helpful. The hotels condition is very good considering the current situation in Lebanon and the staff made a point of making me as comfortable as possible during my stay including moving me to a more convenient room when I mentioned having minor broken stuff in my previous room. My stay at this hotel and the kindness of the staff made me love Lebanon even more than I already do.

Great location and staff

I tryied to change my reservation but I could not because of Expedia policy although I paid $54 or $57 for pagan that should allow me to make any changes, Expedia asked to call an insurance company, I paid Expedia not the insurance company. I was Expedia customer for more than 20 years but not any more, From now on I will use another company

The breakfast I payed already for was a disaster. This is a 4 star hotel breakfast

Great location in hamra street Staff were professional and well trained Special thanks to the front desk manager Mrs Shymaa akil for taking care of your smallest desires Looking forward to come back and stay again

The front desk staff without any experience of treating customers. One of the girls was racist.

I had a booking but i was not able to attend due to some circumstances , so I tried to postpone my booking or to get a refund through expedia and by the phone for over 15 hours, but they keep claiming that the responsible person is not available,so i had to make another booking on the next day. When mangaer "Shaimaa" finally answerered, it was terribly handled by her. She was careless,money oriented, very unprofessional, and disrespectful, barely replied to my questions, and sounded like she was making an effort to move her lips. I explained my situation and said I understand it’s a non-refundable booking, i just wanted to change the date ,she keep claiming that expedia is the responsible for the refund,and when i asked her to change the booking date she claimed the hotel is fully booked while on all the hotel booking websites their was availability. Shame!