Hampton Inn Harrisonburg South

I have been a Hilton Honors member for decades and we frequently stay at Hampton Inns. I was disappointed when staying at this location, when my jacket was taken by housekeeping staff. 2 jackets were inadvertently left in a bag on the bed when we left the hotel. We received notification from the hotel that one jacket was left behind and we said we would stop by to pick up the 2 jackets, although the front desk said there was only 1 jacket turned in to the front desk by housekeeping (which leads to the assumption that the other was taken by housekeeping). The Manager committed to reimburse me for the item and when I followed up, indicating that I never received the reimbursement, the front desk said I would be reimbursed by Hilton Honors points, which never happened. Management has not replied to my March 22 email requesting an explanation or status on the additional points. The back-and-forth communications have been going on since early January 2026. We will not be staying at this hotel in the future, and will avoid Hampton Inns if there are other Hilton Honor options available. Unfortunately, we have noticed a decline in service over the recent years.

The breakfast was excellent. The greeters were friendly and helpful.

There was no water on our floor for a while. That was annoying.

Convenient location

Not what I have come to expect from a Hampton. TV size compared to room size is ridiculous. As a Hampton Inn owner you can do better.

I liked the place. Great location and breakfast was good. Friendly people. One thing if you bring pet should be on the 1st or 2nd floor

Pet people should be on 1st or 2nd floor