Quality Inn Laredo - Nuevo Laredo

My mom and I always enjoyed staying here many times before and never had an issue until this reservation. We got there late at night after 7.5 hours of driving, we tired and wanted to eat our dinner. We get into the room and immediately discovered multiple roaches roaming on the table and the bathroom. We decided to stick out and I was awaken my the sensation of roach crawling on top of my head. I took a picture of the one we stepped on in the bathroom for proof. Reported it to the lady at the reception desk. Only to receive an empty apology and the promise the manager would contact me to compensate me for the poor customer service. Have yet to receive a phone call and I do not think it will come. But I wanted to leave this review for others. I usually got rooms on the 3rd floor with no infestation. This time it was the 2nd floor. My only advice is if you still wish to book a room here, insist upon a room on the 3rd floor in my opinion.

Expedia and hotel are not in the same page. I booked and paid and when I arrived they said they had no rooms available and it didn’t matter that I had a reservation

Too many roaches in the restroom. And behind the curtain. I told the receptionist but dismissed my comment with a smile. So maybe she knows there's a small roach infestation.

Nothing

The receptionist was so rude and unprofessional. I even asked her if she was ok. The room had roaches and the bed was horrible. My husband and I sank into the middle of the mattress. It was all wobbly and squeaky and I could feel lumps n I don't know what on my back. We had a horrible night The ac only blew air. I don't know but I think the ac wasn't working properly. We only had less than a roll of paper in the bathroom. We had one set of towels, The floor tiles are coming off the floor. The room smelled like roach medicine. It was a horrible experience. Our backs hurt from laying on that bed. We told the front desk in the morning . They seemed not to care.

Saw tiny roches in the restroom, no toothbrush or toothpaste,should be some rooms that allow smoking

The room was great very spacious and the beds were comfortable. It was very quiet which is great when I drive far I like it to be quiet. Restaurants are nearby the hotel and also close to my family.

Nothing whatsoever

The unclean floors, restroom and the roaches that kept popping out.