Cambria Hotel Columbus - Polaris

Great place

We visit the area every year for an SCTP Competition held in Marengo, OH. Last year we stayed at this hotel and had a great experience. So, we decided to stay here again, but it was not a good choice. We arrived on Sunday and planned to leave the following Sunday. The second day, the room was cleaned and towels were replenished. However, every day after that, we had to go to the front desk to get clean towels, more coffee, extra toilet paper, and to gather our own trash and put it in the hall. We were never told we needed to request housekeeping 24 hours in advance until the second-to-last day. When I asked why I wasn’t told that at check-in, they pointed at a sign at the front desk that said all information was listed there. I said it would have been helpful to know when we checked in or during our other visits for towels, and they said sorry. We didn't request it on the first night, but housecleaning came by anyway, so we didn't realize we had to request it. The pool was not very clean - a little foggy. We stayed on the second floor, and then the ice machine was broken. I would go to the first floor to get ice, but by day 4, that machine was broken as well. When I told the front desk, they acknowledged it. On the last day, they offered to get some ice from the bar when I told them the machines were down again. We won't be returning to this hotel. It has a great location for many attractions and dining options, but the service was disappointing.

Great experience

Disappointing stay. Requested housekeeping service and while they emptied the trash and made the beds, they took our towels and didn't replace them with clean ones. Nor did they replace coffee cups in room. I had to retrieve new ones myself. Many broken items including the laundry facilities, ice machine and mirror in bathrrom.

Breakfast is NOT included and their offerings for food are limited and overpriced. Housekeeping didn’t come the entire 3 days we were there and the sink didn’t have cold water. Blackout curtains didn’t close either and TV remote was slow to respond.

Very nice lobby. Room was fine - we had a 2 king suite. It was very spacious. A bit outdated, and the light on the mirror in the bathroom didn’t work. It was good for what we needed.

It was perfect

We found the place to very dirty compared to other hotels in this company that we have stayed at. We would have love to sit in the hot tub. But there was a birthday party going on and all the kids were in it.

The room they assigned me was in bad condition and I asked for my refund and I'm still waiting, the hotel asked for 10 business days to return the money however they continue to make extra charges, terrible

Very nice hotel!