Crowne Plaza Dublin Blanchardstown by IHG

Das Hotel hat uns ganz spontan nachts nach 00:00 Uhr aufgenommen, nachdem unserer ursprünglich gebuchte Unterkunft nicht zu beziehen war.

Very nice place and atmosphere . Definetly will be back. Friendly staff. Peter always around. The only thing , beer matts needs a little upgrade.

I had a fantastic experience in the bar today, served by Peter. Very professional and welcoming. Will certainly return after this brilliant service.

We love staying here! It's always such a beautiful hotel, pleasant staff, clean and comfortable. Close to all the shopping and short taxi to local restaurants.

Nothing, it's always perfect for us.

Well appointed, clean room with robes, slippers, magnified bathroom mirror (thank you!) and all of the amenities you would expect for a Crowne Plaza Hotel. Staff were helpful and responded immediately to any questions or concerns and went the extra bit to do whatever they could to make the stay wonderful. The breakfast deserves a special mention as it was truly incredible - overnight oats, smoothies, eggs, bacon, sausages, fresh fruit, yogurt, pancakes etc., etc. Staff members were attentive and lovely-- It truly was amazing!

The only issue we had was that the room refrigerator was more like a camping cooler- it was just slightly above room temperature. We did have it looked at by staff but apparently it was functioning properly.

Made a call into front desk to Graham who at first didn’t announce the name of the hotel gave a flat hey followed by silence I was enquiring about the email and he wouldn’t give it to me without knowing why I needed it very rudely and firm unknowing if I was a paying customer or even someone already staying there , I advised him I was curious if Housekeeping had any vacancies which he was extremely rude about so I hung the phone up and emailed in, he advised me I needed to look on indeed and my email was getting deleted. I rang in again hoping to get someone else as I have worked in a 4 star hotel as front desk before and know that is not how receptionists work. I rang in again and a woman kindly explained to me why I wasn’t able to ask accommodations if they were looking and didn’t cut me off whatsoever no rudeness firmness or tone. I ask separately to get a complaints email or speak to someone as the first call and email with Graham had gone so terrible and rubbed me so uncomfortably wrong , to which I was put onto Graham and rudely very firmly asked what I was enquiring I advised him I needed to make a complaint he asked what I was enquiring again I confusingly answered a complaint to which he said again what are you enquiring before derailing into a rude conversation about the cvs I advised him it wasn’t about the cvs it was about his manners and approach I didn’t feel comfortable speaking to him about it to which he laughed at me and said okay that he’d take it down get someone to ring me back tomorrow what was I enquiring I asked for his name and hung up. Tried to ring back 3 times on different lines to which he answered all of them properly with his full name loudly unlike the first time I rang him which felt very intimidating , on the fourth call in he declined it entirely. I couldn’t imagine being a customer trying to call into front desk and getting such horrendous treatment and then to be intimidated and laughed at by Graham when trying to make a complaint about the behaviour. I don’t feel comfortable emailing in because he advised me he would delete my emails. I’ve worked in hotels for multiple years and know this is not how operations work and if it is how operations work in Crowne Plaza they need to train their staff on proper customer care and mannerism. I’m terrified to ring in again because I know Graham will just answer to intimidate me again

Moderno, pulito, personale gentile

Myself and a few friends had a gathering tonight in the sanctuary bar. We met for early drinks and Peter was our server. He was incredibly attentive and made awesome suggestions for nibbles while we had our drinks. He went above and beyond to make our group feel welcome and his super personality was a delight. The bar was very busy but he executed his duties in a very professional manner and I'm sure all other guests left with a lasting impression of Peter..

I had an amazing time with my friends at Crowne Plaza. Excellent service from Amanda! Friendly, attentive, and always welcoming. She made our stay extra special and is a real asset to the hotel. Highly recommended!