The Orion - Greater Kailash

I took a group of 23....12 rooms. The pictures on the website are absolutely not from The Orion. The hotel rooms are dirty, there were bed bugs in two of our rooms that we know of and breakfast area is full of flies. Stay away!

- My booking : 27/09/2023 to 29/09/2023. - Hotel management first allocated me Room 301, unfortunately the room was not ready. Then they allocated me Room 101. - Room 101 was without any ventilation ( but with AC ). Bed was neat & clean, however bathroom was very stinky. Response from hotel staff was very lenient against my complaint. - Bathroom roof was collapsed on the evening of 28th September, fortunately I was not injured ( attached pictures ). Initially hotel staff was not at all serious for this incidence & after I raised my voice they shifted me to room 203. - There was not hot water in bathroom on 29/09/2023. Again no complaint addressed by the on duty staff. - Breakfast is not upto the mark, definitely not of the quality which they charge. They use to always start at 8 to 8.15AM, which is really late to start & did raised concerns. - Hot water kettle was broken & dirty ( got replaced with another dirty kittle, but working ). Water glasses, Tea/Coffee cups not at all clean.

Pricy Not worth. May be 1 star is ok, not more than that Showing 4* hotel is fake, it is 3* in actual. Not worth with the price. For 3 days I paid 13000., I could have gotten into ITC or Hyatt for this price including buffet breakfast. Complaint to front desk is not responsive. Internet to corner room is also week.

It's been lucky to choose this hotel , excellent stay ...

Not worth for price. Same price is being offered by 5 star hotels as part of deal. It is listed as 4 star but as per my opinion it is no where 4 start and it should have 2 stars. During my stay I noticed that hotel is going through some renovation and that caused pain. I would personally not recommend as it is not in low budget and does not deserve 4 stars

The condition was very bad - bad smell - we asked to switch rooms and it was still bad. There was construction going on (renovation badly needed) but there was pounding all day long - not possible to sleep during the day. Absolutely no hot water in the shower. All around bad experience. Wifi was relatively good. The coffee shop in front is good.

Water is charged at 60 rs per litre . We were 2 people and only one litre of water per day was complimentary beyond that it's 60 rs per litre. Basic thing is charged and no free water to drink. Almost no internet available in room no 2. We were told range issue. TV is having jio settop box connection however it does not work. Bed is good band breakfast is also very good. When charging 4k per day atleast drinking water at no cost should be made available . Best location . Room was quiet. Pls take backside rooms else you will be hearing traffic sounds throughout the day.

The lock didn't work

Rooms were badly aged. My balcony door was in such poor condition that it did not close and allowed water and mosquitoes into the room. The bathroom had a horrible smell and geyser was not working.

Really Bad Property. If you see the photos online on many of the portals you will say, wow what an amazing hotel. But once you visit the hotel you feel it’s totally the opposite of what it’s shown online. As soon as i entered, the room was all smelly. The Rooms very dirty and not cleaned at all. The Bed Linen & Bedsheets were Dirty & Not changed even on request. The flooring was not mopped. The curtains were dirty. Glasses kept in the room was not changed, it was of the previous guest. Water had to be asked for. No shaving kit or proper dental kit in the washrooms. Washroom was also very dirty. Breakfast was included, and that was a big mistake. It was pathetic. Bread with some b grade quality butter was provided. Paratha were all cold and when asked the waiter he said, if new needs to be prepared it will take an hour or so. The vegetable which was there also cold. Bad, Unhygienic Breakfast. I wished I would have a stayed at some other place. Won’t recommend this hotel to anyone!