Aliante Casino & Hotel

Great stay!

The stay was disappointing due to their being no water in the hotel the morning of checkout. Also my room was not made even though I had requested it to be done.

The hotel lobby is very clean and smells amazing. Both car valet drivers I interacted with were very pleasant. After our first night, we pressed the “service” button by the front door and left our room with our used towels on the floor expecting to have our room made up and new towels replenished. After returning to the room late that evening, neither were done. At 4:00 am that next early morning, found out the water in the hotel was non existent. Had a funeral to attend and family obligations and was unable to shower and had to brush my teeth in the casino bathroom. Very upset.

I was quite disappointed with my experience. The room didn’t feel clean and didn’t meet the standards I expected from a higher-end hotel. The staff were less than friendly, with many being quite rude. The food was terrible; we ended up spending $160 at the restaurant, and the potatoes were inedible. The steak had no flavor, and even the Brussels sprouts were of lower quality than what you'd find at Walmart. We felt cheated and left the restaurant hungry. However, I must commend the two gentlemen who served our food—they were excellent and the main reason we chose not to voice our concerns. On a positive note, Melanie, the barista, was fantastic and truly saved the hotel's reputation. Starbucks clearly knows how to deliver great customer service, and they could teach the hotel staff a thing or two. Overall, it was disheartened. My husband had a business trip, and we joined him, covering the cost of our own room. While I try to avoid regrets, I can’t help but wish we had chosen a different place to stay.

Clean and safe.

The hotel was wonderful, the pool was awesome! The room was beautiful and very comfortable. The only issue was really with Hotel.com. They scammed me. Hotels.com charged me $200.00 that included a resort fee of $40.00. However when I arrived at the hotel, I was charge and additional resort fee of $140.00. Making my stay $340. Much higher then had I just booked the room through aliente hotel itself. My complaint to Aliente... if you know hotels.com is ripping customers off, don't allow reservations for your hotel through hotels.com or any other site that you know is scamming your customers.

Quiet hotel away from the strip's party lifestyle. Short drive to many shopping area's. Great place to go stay for a relaxing vacation on a budget.

No issues

My son and I took a short break to LA & Vegas. The only negative I can say about this hotel is the distance from the Strip. The hotel itself was amazing and the staff are top notch. The pool is terrific and the gym is great. The food in the restaurants was delicious. I truly cannot fault this hotel. Thank you for having us. We will be back!

Staff was great, property policy regarding the pool was not excusable as far as we could tell. We chose this stay largely for the nice pool, which apparently closes at 7pm... NEVER heard this before. Could not even touch the water and it was 110 degrees that day. Asked about it as we checked in and got half hearted sorry bout that. If you are going to have such a policy outside of normal, it should be stated clearly...otherwise you will probably end up with unhappy vacationers who write about it afterwards in your reviews.