La Quinta Inn and Suites by Wyndham Schertz-San Antonio-Selma

The room smelled like cigarettes and the floor in the common areas was noticeably very dirty. The ice maker looked pretty gross with dirty wet rags on the floor. The bed was really comfortable but the sheets were stained.

No hot tub, and the pool is very green. There is construction at the building next door, not their fault, but it did keep us up

Convenient to leading store for forgotten items also eateries within walking distance.

We had a great stay breakfast was good no complaints

Firstly, the staff at this La Quinta were very nice and helpful. I think this hotel is overdue for a remodel and/or upgrades. Overall, this hotel experience for us was poor. The first room we were assigned had a strong cigarette smell. The overall cleanliness of the room was poor. There were leftover cheese crackers on the floor, the window was covered in mildew/stains, the curtains looked visibly soiled, toothpaste splatter was visible on the wall/mirror in the bathroom, and the carpet appeared outdated and dirty. The front desk graciously moved us to a different room on the 1st floor, which appeared much cleaner, but still had a strange smell. The second night we were unable to access our room and the front desk had to re-generate our key. This was inconvenient as we were tired and wanted to go into our room. The overall noise level in the morning was extremely loud due to our room being nearby the main lobby. We were unable to sleep in due to the noise. I would not recommend this hotel to anyone as the outdated/uncleanly environment is not worth the price.

My main concerns were the mold on the sheer curtains, dust in the room, and the extremely hard bed. I also struggled to sleep due to noise from the hallway.

Awful pillows, felt like a sack of chicken feathers, and when asked, they had no replacements. The beds were also not comfortable and slumpy. The water pressure in the shower was not good and when I asked if they could move me to another room I was eventually met at my room by the "property manager" who came in and turned on the shower and then proceeded to argue with me saying the water pressure seems fine when it was like a little more than a mist. The fact that he argued with me wouldn't move me to a different room for my second night (paid for in advance) was really telling of the customer no-service here. Not to mention the whole place in general was untidy and visibly not clean. Definitely would never stay here again.

Good

At first glance this property seems in good shape, but just under the surface it shows its age. Check-in took a little long and the lady at the front desk was babysitting either her child or grandchild who was running around the lobby and then behind the desk. When we went to the elevator we discovered that only one of the cars was working and this remained the case for our entire two day stay. Upon arriving in our room we discovered hair on the bathroom floor. This is notable as the flooring was grey wood grain and still the hair was obvious. Later we also discovered long strands of hair in our bed and noticed stains on the sheets. Our room was never serviced. We didn’t need the beds made or new towels, but emptying the trash would have been nice. The TV was satellite and required two remotes and it took some trial and error to find the proper connection on the menu to actually watch television. It was a busy weekend with several soccer families staying in the hotel. Breakfast was sparse and seemed to lack what I’ve become accustomed to in other La Quinta’s. Overall this property was serviceable but I doubt I’d stay here again.

The room was quiet until a fellow customer decided to deliberately stomp around their room during the night and down the hall early in the morning. Also, even though the bed was very comfortable, the pillows were hard and extremely uncomfortable. Carts were available for moving luggage which was definitely a plus. The breakfast choices were varied and tasty. The food was in a separate room from the dining area which was nice. Also, both of those areas were very clean.