Hôtel Le Roosevelt Lyon

Posizione e pulizia

Letti piccoli e colazione sufficiente e cara

Propreté Réception sympa

Pas digne d un 4* Bon 3*

L'emplacement est tres central et les chambres sont calmes

Notre chambre etait confortable mais petite ainsi que la salle d'eau

I want to share my experience trying to book this hotel to help other travelers prepare and protect themselves. The First Attempt: I booked directly on their website and received a confirmation. The next day, I was called and told the payment didn't go through. The booking was cancelled. The Second Attempt: I tried again with a different card. Once again, I received a confirmation and arrival instructions. A day later, I got an email saying it failed again. The Red Flag: The email asked me to click a link to pay, but the link did not display the hotel's name. In an era of online phishing and scams, this was a major security concern for me. The "Resolution": When I called to explain, the hotel apologised but took no responsibility for their system. Instead, they offered me a room at the current last-minute rate (which had spiked), offering a "discount" that was still 25% more expensive than my original booking. I understand that IT glitches happen, but penalizing the customer for your own faulty payment portal is poor business practice. If you plan to stay here, protect your data and your reservation by booking through a major third-party travel platform instead of the hotel's direct website.

Très belle décoration, équipement de la salle de bain. Belle expérience

Son prix, même si il reste raisonnable pour un 4 étoiles😉.

Amabilité du personnel Chambres Accès à la salle de sport Petit déjeuner

Ras

Tout

Rien

Alles war super

Alojamiento sencillo pero limpio y muy bien ubicado a 15 minutos andando del centro histórico de la ciudad y a solo 5 del parque más grande de Lyon

La habitación era bastante pequeña y las almohadas eran también muy pequeñas