Villa Bertagnolli - Locanda Del Bel Sorriso

HORRENDOUS! The room we booked was not honoured. We paid for a Deluxe Quad room with one double bed and 2 single beds for family of 4, inclu was SUPPOSED TO BE TV, wifi, balcony, separate seating area. What we received was a room with 2 double beds, no tv, no wifi, no balcony, no separate seating area, dangerous steps immediately outside of bathroom, no handrail up steep flight of stairs to room, toilet and shower visible to outside through plain window into a public seating area as curtains did not cover window, poor quality sheets, lamps not working in the room, one double fold out bed squeaked horrendous all night, the other mattress leaned heavily to floor as a poor quality showing its age. We complained, and the staff member on reception did not know what to do, offering to leave comment for the sister of the owner the following morning. Next morning, requested a meeting with lady, who was not wanting to listen to my complaints, stating, "so you want the room for free". I replied, happy to pay, IF we had room we booked. She was aggressive, dismissive of complaint. She explained the room was not honoured because it was given to someone else who had arrived and wanted it for more nights so changed our room booking to the one without everything. I explained she should honour a booking made via Hotels.com some months beforehand, and her response was, that was not how her hotel worked. Only partial refund given as she did not know how to refund card. Over to Hotels.com

Die unterkunft ist soweit in Ordnung, aber man sollte vielleicht reinschreiben das man eiine kleine steigung hat die zu laufen ist und dann 2 alte Holztreppen von außen zur Unterkunft gehen muss bis man entlich in sein Zimmer kann.da überlegt man ob man 2 mal hoch und runter geht.

Very unique old villa - lovingly managed by a very helpful and friendly family. Wonderfully situated amongst vineyards, the villa was filled with flowering plants. The food was very good and reasonably priced.

500 year old villa surrounded by vineyards. Marianna, Ariana and Ali ABA were very friendly, welcoming and helpful. The property is a living museum. Food is excellent!

Edificio storico di notevole pregio immerso nel paesaggio collinare

Ospitalità ottima. Nella stanza non erano presenti né tapparelle né tende oscuranti. E il sole penetra attraverso i vetri.

Amazing renovated 300 year old villa in the midst of the vineyard. We stayed for a transit overnight stay. Very friendly service, lovely restaurant, beautiful villa with greenery, lovely views, good walk in the vineyards, even the normal house wine was among the best during the trip, Nice to see a large Italian family having a event/party. Room was ok and the noise can be heard from another room - can’t compare to modern hotel rooms but hey that’s not what we booked it for. The kids really enjoyed the upper section in the quadruple room. Overall recommended!

Hårda madrasser i sängarna, ingen bäddmadrass utan "direkt" på madrassen och fruktansvärt hårda kuddar. Båda vaknade med nackspärr. Men det var ett fantastiskt trevligt ställe!

Tolle Atmosphäre. Sehr nette Wirtsleute

Beeindruckend in Landschaft und Architektur. Ein großartiger Palazzo einer netten Familie. Aber Einrichtung und Verpflegung halten nicht, was Menschen, die Naturhaftigkeit, Unentfremdetheit und Nachhaltigkeit schätzen, sich vorstellen: Frühstück auf billigen Kunststofftabletts und von geringer Qualität, alles in Plastik. Der malerische Palazzo vollgestellt mit zahllosem Kram, nicht nur aus alter Zeit. Irgendwie schade, dass es nicht so stilvoll war, wie die Architektur es hergegeben hätte. Trotzdem urig.