Holiday Inn Express Hotel & Suites Atlanta East - Lithonia by IHG

The hotel location was wonderful. The staff was very kind and curtious.

The bed mattress was HORRIBLE...you can tell it was used and old. One side had a major deep and the other side was kinda up. It was hard and uncomfortable. I tossed and turned all night. Secondly, the air condition dial on the wall was not working right. This was in room 113.

The breakfast was alright. My family is total strict vegetarian; there was no protein on the bar for us, i.e., no soy sausages; no tofu; no raw almonds or cashews. There other food was ok;

1) Upon checking in with our son who is multiple disabled, we were told that the handicapped room we thought we had was not available. So, he did not bathe for four nights, except for wash--ups from the sink because my husband could not pick him up and put him into the bathtub. 2) we relied on the microwave more than we usually do, and for four days, after each time of starting the thing, it locked. At first, I did not know that there was an unlock button on the thing, and the front desk worker did not either (he stated as such). He said that the maintenance person had already left for the dayy; eventually, the thing unlocked by itself, and I'd use it again -- only to have it lock again. AFTER EACH USE, THE THING LOCKED. Finally, my husband found the unlock key ; that made it better, but four days of having to unlock the thing after each use was the pits. 3) I complained about the dim light in the center of the ceiling. I really needed more light than what was presented each night. It was very depressing to not have a more vibrant light bulb in the ceiling The manager said that the light was dim on purpose. We were not able to function as well as we would have with a more watted center light. 4) I tried to register to be a member of the Holiday Inn club, so that I could get credit for the days we spent there -- I have yet to receive an email or notice that the registration went into effect, even after the front clerk helped me register... 5) when we settled for a non-disability room, the first room smelled soo bad --sort of like a wet animal might smell, and/or a pungent child who had not bathed after going to play outside..... I couldn't stand it, so, we asked to be placed into another room. That request was granted. However, the entire second floor hallway actually STANK. We asked for consideration on the bill, but were refused because we used a third-party to book. Our bad!

Convenience to a Mall and surrounding shopping.

Outdated, bruised furnitures. Door jam damaged as if a break-in previously occurred. Old TVs with only no upgrade viewing options.

Hallways had odor, carpets were dirty. Carpet in room soiled.

The rooms was filthy blood on walls and curtains shower dirty