Cocoa Luxury Resort, Nyali

Elevator was not operating and I was on the 4th floor. Bathroom sink hot water barely a trickle. Purchased a slice of cake in the lounge - the cake was dry and had a weird chemical taste. Housekeeping turned of the main light switch and room had no electricity when I came back and I had to call the front desk to have them send technician to resolve. When I checked I had forgotten my room keys in the room and they wanted to charge me for a key despite inconveniencing me as described above. The only positive I have to add is Lilian who was at the reception. She genuinely wanted my feedback

The team was very helpful and responsive, the rooms were great but the rain made the floor wet. They need to do some repairs, like the doors were not shutting properly, also the toilet was not flushing properly

Excellent staff, always making me feel at home.

Some facilities are old

Shifting from one room to another because of the same problem.moved 3 times. Most of your staff were great

There was not enough workers. If you need something you have to ask like at least 5-6 times until you get it. We were waiting for an iron for almost 2 hours. Very long waits for orders and every time you ask for help or something, the staff disappears. I would recommend staying somewhere else.

We checked out 3 days early than planned, because of the unpleasant conditions. The standards of this hotel would not be acceptable to most holiday makers. There were a calamity of things that would never allow me to recommend this hotel! Firstly, I will never forget the mildew-damp smell that greeted me on entering the suite we had booked. They provide mosquito nets over beds, which is good, but they were torn or stained, on more than one bed. Pull back the pillow cases and our pillows revealed grey mould patches, so filthy, that we inevitably chose to sleep without them. I had curtains hanging off their hooks and worse still, the patio doors leading to outside were warped and did not lock properly -as a female with a young family this was a huge concern. The bathroom featured rusting taps with peeling chrome surface, that looked like it was diseased. Then, there was the shower that did not drain properly resulting in pools of sitting water. Even though I was moved to another room, the alternative was not any better: The unclean extractor fan had dead mosquitos plastered all over it, like an insect graveyard. Towel rails were rusty. Poorly fitted plug sockets on walls and handles missing off a sliding door. In the restaurant, the staff did not care about flies landing on food they were about to serve guests, or the frequent roaming cat that jumped on tables! The only positive it gets, is down to its scenic view. My biggest regret is the money I wasted on booking this place!

This hotel is not fit for purpose. They advertise a package that they simply do not have. Where do I start. Firstly they hook you in with a wonderful looking hotel accommodation. We basically paid for something we did not receive. Our first day Saturday 28th October until we.left on the Tuesday having booked until 4Nov was a nightmare from hell. My first Premier Deluxe room was a ground floor room with mould around the handbasin and shower and damp walls. Toilet seat cracked and no space to swing a cat and the water did not drain from handbasin and I would not have put a dead animal in the fridge. The presence of mosquitoes wax overwhelming and given Mombasa was a red zone that clearly was cause for concer with no nets on the patio doors. The condition of the room was disgusting I was moved to another room on the first floor. Whilst the bathroom was in a better condition k again couldn’t touch the fridge. The nets on the bed was disgusting with presence of s myriad of dead creatures. The pillows were all so soiled I can’t imagine why and how they would expected a guest to lay their head. Also had bed bugs. The breakfast was a farce and it was survival of the fittest the flies or us. It gets worse but I have limited characters. Shame on you Expedia for selling something not fit for purpose and taking our money.

A great place to stay. The old charm of one of Nyali’s oldest hotels, but being updated by the new owners. Food and service was great. The shower and bathroom was fine. Our room was lovely and spacious. The fridge didn’t work but was replaced immediately. Location is good being on the beach, but close to all the amenities that Links Road and Nyali can offer.

It seems that the hotel was great 20 years+ ago. There is a clearly visible lack in Renovating/Modernizing. The bathrooms for instance are just terrible. One can imagine the great flair this hotel had. Unless you spend a lot of money your customers will stay away! I will not come back unless there are major improvements reported! Best Peter B.