Lebenberg Schlosshotel-Kitzbühel

Tolle Gastronomie, sehr stilvoll eingerichtet. Die angebotenen Speisen waren sehr gut. Der Pool und Wellnessbereich sind spitzenklasse, bei toller Aussicht. Der Shuttleservice war wirklich sehr gut. Ich habe mein Fahrzeug nicht einmal benutzt im Urlaub. Der Skikeller ist auch gut.

Teilweise war die Kommunikation mit dem Hotelpersonal schwierig, da die Deutschkenntnisse oft nicht sehr ausgeprägt waren. Das Personal war an Heiligabend mit dem Service beim Menü etwas überfordert. Mein Fahrzeug wurde angeboten, zu parken, jedoch fehlte mir der Hinweis, dass es in einem nicht überdachten Bereich abgestellt wurde. Als ich abreisen wollte, wurde das Fahrzeug mit Schnee bedeckt und zugefrorenen Scheiben gebracht. Hätte man mich darauf hingewiesen, hätte ich die kostenpflichtige Tiefgarage gewählt, wovon ich nach der Kommunikation ausgegangen war. Ein weiterer Kritikpunkt war ein stark betrunkener Gast mit sehr anstößigem Verhalten, auch vor Kindern, bei dem das Personal relativ spät eingeschritten ist. Die Kritik wurde allerdings angenommen und soll intern thematisiert werden.

Die Lage des Hotels ist sehr gut . Frühstück ist ok . Die Bar Karte - Essen - ist hervorragend .

Das Abendessen glich einer Mengenabfertigung . Leider kein Ambiente .

The hotel location and its facilities, the view, the quality of food

It was our second stay in this hotel last 3 years, first stay - we were very satisfied, but this time we had problems with service - chaos in the restaurant, waiting for food for 2 hours, in overall management was not very professional, with exception of bar tenders and Maria at the reception and shuttle bus drivers.

Gute Panorama-Lage mit Blick auf Kitzbühel Schöner Swimmingpool (langes Becken, ca. 50m) mit Panoramablick

Völlig unterkühltes Turmzimmer, Heizung insuffizient, eigentlich nicht vermietbar Abgestoßenes Mobiliar Dreckiger und abgenutzter Teppichboden Insgesamt dringender Renovierungsbedarf im Schlossflügel

It is truly amazing how such a beautiful hotel with such fantastic infrastructure can be so horribly mismanaged. The hotel was recommended to us by people who have been there in the past, but something has clearly gone wrong there. The staff is made up of a ragtag team of predominantly Greek people and other non-German speaking nationalities, who seem to have been specifically handpicked for their lack of experience and short fuse. The only people who seemed to know what they were doing were the bartenders and the kitchen staff who managed to produce decent food at the price of having to wait for it for hours. To be specific: At arrival things seemed quite alright apart from the fact that nobody seemed to speak German. The rooms were fine. Luggage was brought to us by a tall friendly man. From that point on things started going downhill. At dinner it took the staff 2 hours to bring our main course. The house rule for ordering drinks seemed to be that you had to ask the waiter 3 times for your drink before they brought it. This process was repeated every single day (we stayed 5 nights). Upon inquiring whether they could bring the food a little faster since we have a newborn who needs to sleep (it was already 23:00), we were ominously told by our waiter that “our time will come” – possibly because the staff also lacked English skills. After that the waiter started arguing with the woman from the restaurant reception. He told her to hold his tablet while she walked past our table, since “she could also wait a bit if all the guests had to wait for everything”. Once the bill arrived the waiter explained to us that he had given us a EUR 160 wine and not a EUR 50 wine by mistake, but since we had consumed it unknowingly, we had to pay for it. We politely declined which visibly confused him, and he proceeded with trying to tell us that they may be able to give us a discount. We declined the offer and he managed to bring the price down to the original price, after 20 minutes of pondering out loud what he should do. The cleaning lady in the morning wisely asked at what time she should clean our room out of respect for our newborn, only to scold us the next day why we were in the room 45 minutes after she should have cleaned it. My wife tried to explain that the cleaning lady was 45 minutes late, and we needed to feed the baby, but she possibly didn’t hear the explanation because she slammed the door midsentence. Before going to the SPA in the afternoon our friends ordered room service only to be told to go to the bar and pick it up themselves, since there was no one available to bring it up. The SPA, while having one of the most iconic views in Kitzbühel was clearly too small for the huge hotel, especially considering the fact, that only the outside sauna was properly working. The other saunas and the steambath were clearly not at the right temperature which for an Austrian hotel is truly sinful. The outside sauna was therefore crowded with people looking like a can of sardines. At New Years the party was magnificent. We concluded that service was perhaps so horrible, because the staff wanted to motivate the guests to bribe them for better service. This theory proved to be correct, since we were given the best table and proper service after prepayment. After having finally cracked the code, we thought our stay may improve, but were welcomed the next two days by the fact that the warm water at the hotel had stopped because something broke. Thus, we were treated to a free cold shower procedure for the rest of our stay. All in all it was comic but definitely not recommendable. A change of management or perhaps the hiring of management in the first place is a good recommendation for The Lebenberg Schlosshotel.

Modern, nieuw en schone accommodatie.

Te druk waardoor shuttle service vaak ontoereikend met lange wachttijden. SPA overbevolkt met onduidelijkheid over te volgen etiquette.