Candlewood Suites Washington North by IHG

Right off the highway - easy to get to.

This was a nice hotel, it was clean and I felt safe in it. The staff was very friendly, the room was clean and very comfortable.

I have no complaints

I was there for National Sr Games I only had a small problem could not connect to their Wi-Fi but I believe it was my phone not their system as 2 of the staff tried, they got my friends to work after some time however we were in a hilly secluded area so that may have been the reason , also even after I found it was unplugged the in-house phone would not work BUT my people were 3 doors down so not a problem to knock on their door. I was there for a competition not shopping

Excellent value compared to other places we booked at during our trip. Staff were excellent, location was good, having a mini kitchen & full fridge is great, all hotels should do that.

Wasn’t anything we could think of that we didn’t like.

The room was clean and the bed was comfortable. We were traveling and booked the room on line. They supplied complimentary coffee but no breakfast like similar hotels in the area at the same price.

Staff was great!!!

Clean

Damn TV never worked. Front desk offered for us to come get a remote battery. Not my job. Kinda ruined our stay

Our family of 2 adults, 2 children arrived after 10:30pm as we had a late flight into Pittsburgh and we just wanted to get to bed. The front desk attendant (didn't catch her name) couldn't have been more rude. I kindly gave my name and she told me my room wasn't a 2 double bed but a king and sofa bed. I said "no, my confirmation email says 2 beds." She sputtered something and acted like she just found my reservation and then said "Oh yes here it is." Ok, fine. I'll let that go. The next night we came back late again and she was working. I asked if we could get a few more bath towels for our family and she snarky replied "Well you know there is no housekeeping." I said, "I know that. I read the sign in the bathroom that said there wasn't housekeeping for stays less than 7 days, so thats why I'm coming to the desk to ask for towels as instructed by the sign in our bathroom" She then mumbled something about only having 3 towels to a room, and I said "Well I guess we got lucky getting 4." The other night desk worker was VERY kind and ran to get our towels and politely handed them to us. The morning we checked out the front desk was occupied by Nancy. AHH! Such a relief and breath of fresh air! She was OVER THE TOP kind to us and couldn't be more helpful. That other night desk worker needs a lesson in kindness.

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