Holiday Inn Express Hotel & Suites Vancouver Mall-Portland Area by IHG

I couldn't use internet throughout

The front dest staff was rude. She dropped phone on me when I was requesting for supply. I had limited mobility and I requested for help to get us some room supplies that was not available. She insisted that I have to come down and get it. That wasn't nice. I have been a member of IHG close to 15 years.

Staff were friendly and helpful. Great break options.

Ice machine was broken on my floor. Wish the pool hours were longer.

Breakfast was delicious. Bed was comfy. Plenty of room for everyone.

I moved from the area four months ago. I was familiar with the area having some homeless people around. It appears that the hotel is helping with situation by housing people on a more permanent residency. This was good, but a little weird. While walking to our room, we spotted 3 doormats outside of rooms and some decorations on some doors. We had a laugh about how many holidays were being represented at the Holiday Inn.

It was good.

Options for lactose intolerance, like Almond milk for cereal or coffee.

Bed Was Great

Nothing