Mayhouse 680 Hotel

I've booked this hotel because it was walking distance from Kenya International Convention Centre and because its price was worth, being a lot cheaper than other close-by hotels like Intercontinental and Crowne Plaza, which were extremely expensive for what they offer back. The location is definitely a plus for Sentrim 680, it is few blocks from KICC, where I attended an event, but it is definitely the only good point of this hotel. Given the reviews in both Expedia and TripAdvisor, I came in not expecting much anyway. Apart of the existing reviews, I would like to mention that the TVs don't have the remote control, maybe they don't leave one in the room to avoid it to be robbed, but the fact is that if you want to change the channel, adjust the volume or turn it off, you will need to stand up and do pressing the buttons. Other disappointing fact is that when having dinner I was not informed that credit card payments are only accepted for bills over 3000 Shillings, so if your bill is less you will be asked to pay in cash. Tip: be prepared to have enough money if you decide to eat there. The food is not bad, so this is a good point (at least one!)

This is the first hotel in my world-wide travels that has no room service. Restaurant closes at 10pm, so late arrivals have no way of having dinner. It was really disappointing because my first night was kind of frustrating.

The kindness and friendliness of the staff at the 680 Hotel will ensure I return to the hotel on my next visit to Nairobi. The room is average but security was good and the location in city centre allows for short walks and easy pick-ups for tours. I stay at the 680 last year too. Orbiz got me a good price too.

Overall, I was pleasantly surprised and impressed given the reviews I'd read. I was in Kenya the week of the elections and this hotel felt like home. The location was central to the business I was attending to. The staff was wonderful and provided excellent guest service, the food was absolutely fabulous -I had breakfast and loved all the fruits, meats and even the vegetarian dishes they provided at breakfast and I didn't need to eat outside (both African and Western fare was available at breakfast), I have never experienced this at any hotel. The room was clean, linens were superb, bed comfortable -my main criteria for judging a hotel - and they even provided free bottled water. They even have a sister hotel that has a pool and garden - an oasis in the city for those interested in getting rejuvenated in a quieter zone about a mile, mile and a half from the hotel. I was born in Nairobi and now this hotel will be my new home at home away from my residential home in the States. The head of guest relations, Annette, is a wonderful lady who makes sure that the guests are enjoying their stay and will go out of her way to ensure your comfort. I give this hotel a rating of 4 stars.

Couldn't pay for evening meal at hotel with credit card. Very primitive and noisy air-con unit in room. But the location was good.

not much okay

Very pleasant, staff was polite and mannerly, Good Location, will certainly recommend this hotel

They did not send a driver to pick me up at the airport, as had been pre-arranged; the desk staff was uninterested but managed to process my arrival when I did get there; all other staff were VERY friendly and helpful. The night was not restful thanks to very noisy neighbours slamming doors and talking loudly through much of the night. Breakfast was elaborate and served in a pleasant room. I would pay for a quieter place in future.

Good hotel in central Nairobi, everything is so close, very secure area. Food not so good, internet sometimes worthless.

The reception were unfriendly, the security at the floor suspected that I had a minor and asked for the identity (I suppose because of prostitution in the vicinity). There was no tv remote control gadget in the room, only at request, no room service