Hilton Hefei

Terrible experience. My wife fell off at the side entrance of the hotel due to an uneven surface at the entrance, scratching her leg. She had to go to a nearby clinic for a medical treatment. Her situation didn't improve after 5 days of staying at the hotel and she couldn't go anywhere for the most of time. Although the hotel acknowledged that it should be responsible for the accident, the managers refused to compensate us for the physical damage and the loss of time that could have been spent with my parents at my hometown, except for a waiver of breakfast charge.

I always stay in Hilton Hefei for my visit. It provided the best services and location is very convenient for travelers. The breakfast is my favorite while the pool and the fitness room are also great. I will sure come back soon.

location is good

staff is not co-operative, the property is in run down state and needs to upgrade to Hilton standards. even the shower was leaking, the toiletries kept were used one. after paying 150 dollars for the stay you get this service.

Room service needs to improve its food quality and delivery service. Missing of food items ordered and the presentation is poor. Staff service is good though.

I felt pretty hornered as an elite member when I stayed in this hotel! The most impressive experience is the service in the executive lounge where I felt comfortable and relaxing. I prefer to select this hotel when I travel in Hefei again

Room service was nice Breakfast was also great