Reef Hotel

Loved our stay. I will be going back again.

The hotel has all you need to relax and enjoy. People are friendly and helpful. The food is good and facilities nice!

Great stay - very nice people

This hotel like with many hotels in Mombasa is old and definitely in need of modernisation. Road reasonably comfortable, but foam mattress very uncomfortable. Shower pressure very good. Lovely gardens, pool and great access to the beach. Nightly entertainment and buffet good. Breakfast buffet limited and could be better. In summary ok hotel, nothing outstanding and nothing overly disappointing.

Biggest problem with the hotel, some ludicrous policy of only giving one key to the guest. Which means, as you leave the room, you take your key out of the magnetic holder, and your AC turns off. Once you come back to the room from the outside heat, you can't relax, since it's literally a sauna inside the room. You'll have to wait for 3 hours for the room to get cool. Showers are more like a 2 star rather then 4, I've seen 3 rooms, and all bathroom had one thing wrong or the other. The AC in my first room was not working, it took until 2 am the first night to convince the AC technician that the AC is blowing hot air. Finally I got a room with a working AC. Apart from the front desk, all staff were extremely friendly. Pool area is nice, although restaurant and bar would need higher quality of food and drinks. Menu show Caeserean salad, I assumed it was Caesar. It was atrocious, the lettuce on the salad was brown, not green.

location is super, hotel need renovation, kitchen is so so

I had to cancel my booking on a very short notice (24hrs before) because of an medical emergency. Gladly and very much appreciated the hotel management accepted the cancelation via telephone and even advised how to proceed with the booking agency. According to that the cancelation was also done via email to the booking agency. However, after multiple calls and emails the hotel did not refund the booking. The booking agency stated that the hotel did not reply anymore. Personally I also did not ever receive an email response on my mails from the hotel. In a very difficult private situation of a serious health situation I found that deeply disappointing and unprofessional in service and the management is purely profit-oriented only.

This is my fourth visit to the Reef Hotel in the past year. Every visit met or exceeded my expectations and provided me a wonderful base from which to work.

The Reef is a nice hotel in reasonable condition right by the Mombasa beach. Staff are friendly and helpful. The bedrooms are basic, mattress was quite hard shower was basic, but for the price it's what i expected. If you want somewhere by the beach that is good value for money stay here, if you want somewhere with a higher standard bedroom you will need to pay more.

The hotel was good overall, yet with some concerns. On the plus side, the food was quite fine and the pools were great. The hotel was close to a great beach and hawkers were few to non-existent. The staff was wonderful. My concerns were: (1) It was difficult to make the mosquito net mosquito-proof because it wouldn't reach the floor and it closed around the bed only with difficulty. I had to put a nightstand on the bed and climb on it in order to reach the ceiling track to reposition the net so it would close. (2) My room was close to the restaurants and there were loud live bands nightly until 11.00. However, they kindly accommodated my request on the second night for a room away from the music. (3) In the room cleaning, the area around the bed posts had been neglected and there were clumps of dust stuck around all the posts at the bottom.