Staybridge Suites Lansing-Okemos by IHG

Safe and convenient area.

Good property very clean and well maintained

Booking with Expedia has a different price than what i was charged at the hotel. That was unfair. The breakfast was not good! Served on paper plates and plastic ware, bacon so burnt you couldn't pick it up without it falling a part. Eggs were warm.

Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.

Didn’t really stay. When we arrived the woman in front of us was complaining about the room not being cleaned from the day before and they were out of towels. Our room smelled of weed and could see crumbs on the night stand. Upon inspection of the bed I found a tiny moving insect under the sheets on the mattress. So we left to the holiday inn express next door, I’m not fooling around with bed bugs. The person behind the counter was willing to refund us for our inconvenience but because we used Expedia we had to go through customer service. Expedia reached out to Staybridge who said they wouldn’t refund us due to the booking agreement and that was that. So, I would like to personally quote Logan Roy to both Staybridge & Expedia for charging me due to conditions beyond my control. But I’ll still take the $150 loss to avoid bed bugs.

Nice young man checked me in. Nice large conference suite. Great value

Staff was not helpful or ever around. Room was decent but rather dirty. Only had one tiny trash can for a 2 bed suite. Our room was never once cleaned during our 4 day stay.. neighbor's dog barked all night. Pool was tiny and gross.

The front desk worker was very nice but he took 20 minutes to return to the desk. There is no hot tub and the room was grimey. Stuff that looked like bugs was found in the bed.

Always a splendid stay...perfect in everyway. Dont change a thing!