Hilton Garden Inn Indianapolis Airport

The hotel is close to the airport and offered a great gym & pool area. The restaurant on site was good and the restaurant staff were helpful and attentive!

I didn't like that upon my arrival, I checked in and went up to enter my room. The safety lock on the inside of the door was locked and I could not get into my room, and assumed someone else was staying in it or it somehow was accidentally locked from the inside. So, I go back to the front desk, and the employee at the front desk was gaslighting and assuming I just didn't push the door in far enough "because there's no way that there is someone in that room" and it "seems weird because that I know nobody is in there". When in reality, it was locked from the inside with no way I could possibly get it. He made it seem like I just wanted to get a better room - because when he handed me my new room card, he said "hope this one is better for you!" - making it sound like I was trying to get a better room, which was not the case - it was a matter of being able to get into the room in the first place! Very rude and not customer oriented. I don't write these reviews a lot, but after a long 15 hr day of work and travel, the last thing I want to be is blamed for the room door being LOCKED FROM THE INSIDE!!

I liked that it was near the airport and that someone was there to greet me right away when I got in at 3am. The lobby was great for working, quiet and well lit.

I can think of nothing right now.

Food

Fire alarm going off non use of elevators

I was happy with the Hilton Garden, close to the airport but without the busy noise Rooms were nice, onsite restaurant was good. Gym and indoor pool was nice as well. Will stay there whenever in the area

The room was very clean, however they could improve on room lighting. It was very difficult to see much after dark even with every light in the room on. Just be aware that the road that leads to the hotel is full of huge pot holes…don’t break an axel.