Banyan Tree Mayakoba

Gamaliel took care of us in the best way possible. He set us up nice private chairs at the beach every day and made sure we are taken care of the entire time. He brought us complementary drinks and answered all our questions with the upmost patience.

We had the most beautiful and relaxing stay at Banyan Tree Mayakoba. Nothing was ever too much to ask—the service was impeccable and truly made our stay a delight, especially while navigating our holiday with our 3-year-old. A special shoutout to Jasmine and Fernanda! The resort offers a variety of cuisines, all of which were absolutely delicious. We found ourselves spending most days at the beach/pool bar, where Jesus made us feel incredibly welcome. His attention to detail allowed us to completely unwind and relax. We also managed to squeeze in a massage at their gorgeous spa, where Lorena gave us the most exquisite Thai massages—an unforgettable experience. A 5-star experience with 5-star people!

What really stands out is the rooms - every one beautiful, huge separate house and with a large private pool. Amazing staff (thank you Angel!). True serenity. Only negatives are the frequent seaweed in the beach and the insane food prices ($60+ pastas, Bruce for $300!

Beautiful property, outstanding service, Roi was beyond the whole time, amazing food and overall service

We visited the Banyan Tree over Easter and had a great time. We stayed in a 2 bedroom villa close to the beach and Sands beach club. The pool at Sands is great and wasn't ever too crowded, it was easy to get sunbeds on the beach and always felt very relaxing. The service on the beach was great from all the staff, very attentive. A special mention must be made for Angel who helped us every day with our plans and was always available and super cheerful and helpful. We visited the other resorts in the Mayakoba complex for lunch. We found the bikes very useful during our stay as the report is huge.

We truly enjoyed our honeymoon at Banyan Tree Mayakoba. We were treated with such kindness by all the employees and everyone was very helpful, and made us feel special. Our concierge Gabrielle was incredible! Both by helping with on and off site reservations or making sure we had what we needed in the villa. She was fantastic! Would come back with family and friends to stay again in the future! We felt secluded enough with our beach villa, yet comfortable enough to get around via bikes or golf cart rides. The beach and spa were incredible but nothing compared to having both the beach and pool to ourselves at our villa.

We recently returned from a wonderful week at Banyan Tree Mayakoba. We were again struck by the superb service and hospitality. We definitely felt like “family” at this property, which is lovely, perfectly maintained, and that really brings it in terms of making guests feel welcomed and cared for. We want to give special thanks to the following: Gamaliel, our beach host who noticed that we were interested in Mayan cuisine and who arranged for bespoke Mayan lunches at our beach palapa. Jesus, our other beach host who provided great conversation and impeccable service. Alejandro, who not only cooked and served us an amazing private bbq at our villa, but who also bonded with us with our shared appreciation for Depeche Mode. And last, a special shout out to Fabian, our nighttime housekeeper who carefully prepared our villa for restful sleep each night. It’s the small things like having excellent, friendly, unobtrusive nighttime housekeeping that demonstrate the excellence of this property.

We had a phenomenal stay. All of the staff was wonderful and Gameliel at the beach went above and beyond to make sure that everything was perfect each and every day. 10/10!

Amazing stay at Banyan Tree. Beach villas are fantastic - highly recommend for beach access, private palapa, and promiximity to Sands for breakfast and lunch. Service is excellent, especially at the beach. Gamaliel, in particular, was so friendly, attentive, and knowledgeable. Food is delicious. Buffet breakfast and Saffron are a must. We loved getting around Mayakoba in the golf carts and boats and also enjoyed dinner at Fuego (fairmont) and Agave Azul (rosewood).

We love coming to Banyan Tree. The villas are so spacious and relaxing! You also never feel like it’s crowded. We loved the two adult pools on the beach (La Sur) and met Jesus (our server) for the first time this April. He was constantly checking in on us and had fresh waters when we needed them. He was so friendly, personable, and had such a positive attitude. You can tell he loves what he does! We looked forward to seeing him every day and appreciated his ability to treat every guest with genuine care. He’s an excellent employee and asset to Banyan Tree. We will be back soon!