Hampton Inn & Suites Lebanon

We generally enjoy staying at Hampton Inn properties. However, this one is a disappointment. We stayed there for one night recently (a last-minute trip for family business). The furniture in the room was stained and the carpet is old and threadbare. In addition, we were in the side of the hotel that faces the Interstate highway, and the road noise was very loud in the room all night long. We will probably not ever be back to this hotel.

I used the Hampton Inn app to check in which works very well. We did speak briefly with the clerk at the front desk who is very professional and helpful. We questioned why the parking lot was solid ice when all of the adjacent hotels and restaurants had lots that had been cleared. He had no explanation. Then it started to become obvious. Carpeting in the hallways is worn and coming apart and when we got into room 223 we found it’s pretty disgusting. The carpet is nasty, the furniture is worn out, and the television did not work, even though the clerk made efforts to repair it. The desk usually has an office chair but someone has substituted a standard four leg chair which is about a foot too short. The clerk moved us to room 405, which does have an older flatscreen TV that is not HD. This is not a good representation of Hampton Inn or Hilton properties. It is probably a franchise and the owners are letting it fall down to a point of where it will be categorized with motel six and other low end properties. This is the worst Hampton Inn I’ve ever stayed in.

Multiple stains from multiple liquids. I got a King bed w/office room. Right as I entered, I could smell what might be a faint but certain aroma of pipe tabaco, or flavored cigar. The carpet was coming up at the transition to the entry. Being in sales, I’ve had the pleasure of staying in some trucker motels. This was that. I can stomach a lot. But with the price and reputation of a Hilton property, I didn’t expect what I found as I entered deeper into the room. The bed looked like a Salvation Army discount mattress and box spring. The couch and foot bench harbored multiple stains from various liquids. It appeared to me that no attempt had been made to clean any of it up. If an attempt was made, the attempt was poor and half- hearted. The saddest part of the accommodations is that the management of this facility has not condemned the room. And is willing to continue to offer it to paying customers. If I ever walk into a Hilton property that looks like this again. I’ll be switching to Marriott.

Room was not clean. The carpet was filthy and was bunched up in several places in the room. Look at the Marriot next door or better yet stay a few exits away at Mount Juliet! I asked for the water fountain to fill up my Nalgene and was told there wasn't one!!! This place desperately needs a renovation!

We were surprised and disappointed when we checked into our room. We ALWAYS stay in Hampton Inns because of the cleanliness and Hampton standards. This room was not clean. It clearly not been properly cleaned in ages. There was trash under furniture and crumbs and spills on the floor. The furniture was stained, the bed was strangely made, like the sheets and cover looked stretched onto the mattress, maybe too small a size? The bathroom was dirty, tiny bugs were in the shower door tracks, shower was dirty, floor was dirty. It made us question if this was really a Hampton Inn. It will make us check reviews for our next Hampton.

Eric at reception was so friendly and nice, went out of his way to be helpful, acknowledged Diamond membership. Clean and comfy room was welcome after a long drive from Dallas. Pizza arrived before we did, so Eric called to let us know and held it for us.

It was a business visit and the front office manager, Kathie M, did a great job taking care of our needs. We have had some communication issues in the past, but it looks like they have finally found a new front office manager that "gets it". Great work Kathie!