Hampton Inn & Suites Cleveland-Mentor

I chose this hotel because it was close to family. The hotel is modern and looks new or newly renovated. The décor is bright and uplifting. The room had modern furniture, and the mattress was medium firm, just like I like it. The bathroom was clean and well stocked with toiletries if you forgot to bring them. The breakfast was good with hot and cold options. There are plenty of restaurants within walking distance.

Nothing.

I liked the staff and location.

I traveled from Georgia to Ohio to be disappointed with my room. I didn't like my room because it was not the King studio suite that I booked. You put three adults in a King 1 bed. I had to sleep on a roll away cot that has been worn out so that you can feel the springs. The sheet on the roll away cot didn't properly fit. When I called the front desk I was told that they couldn't help me and the hotel was booked up. There was no number for me to call and speak with anyone through booking.com. So yes I'm not happy. The bath towels, bath mats and wash cloths are old (constant washing to keep somewhat fresh) all needs replacing with fresh and new. The stainless steel elevator doors (Inside the elevators) need daily cleaning from hand prints and smears. The lighting in the room was not enough. The bathroom does not have exhaust vents. I found an eyelash under the sink next to the spare toilet tissue. Hair on the floor around the toilet. The bathroom floor needed better cleaning. Carpets in the room need shampooing (Cleaning) at least twice a month, three times tops, along with vacuuming. The complementary breakfast was great except on check out Sunday the hot food egg frittata's were not labeled with pork added. Not all guests eat pork (I don't) or other meat. I'm a pescatarian so I don't eat pork, chicken, lamb, beef, nor turkey. With the amount of rooms there should be more than two luggage carts in the hotel, along with signage saying return luggage carts after using.

Loved the property

Nothing

Clean , modern . Wonderful front desk. Breakfast had 4 hot items and was very good.

Updated property, rooms were modern. Only negative was bathroom was not updated, toilet was very low and shower was horrible. Water pressure was horrible. I’m aware that these are water saving shower heads, but this was bad.

Always like Hampton after 40 years of business traveling. Clean and reliable. Love the showrrs.

Location

Staff was lackadaisical the bed had a big hole that I kept falling into. Needed to be replaced. Staff was unreachable. No one answered the phone and the mailbox was full so I couldn’t leave a message. The toilet seat was crooked and loose and I asked for it to be fixed. It was not.