Hampton Inn Indianapolis Northwest - Park 100

Room was clean.pool was open. There was night light in the bathroom. Blinds had great coverage

Matters is too bouncy. Hurts my back. Adding at least one firm pillow helps

Fitness center was well-kept and maintained.

Front desk clerk was very unhelpful as I dealt with a booking issue with Booking.com. I was traveling out-of-state for a business conference the following day, and although I had booking confirmations and emails from the Hampton “looking forward to my stay”, the hotel had no record of my reservation, and the clerk couldn’t have been less interested in helping me, telling me I didn’t have any information and that I should just deal with Booking.com for assistance. This was a very stressful experience to begin with, so driving five hours to a city I’ve never been to, only to be told I couldn’t stay in the room I booked well in advance put me in a terrible mood. The clerk only became helpful once a manager got involved, who resolved the lengthy situation in less than five minutes. The moment I get to my room, the tv screen says, “Welcome, IVAN”. People have been getting my name wrong for years, it’s not a big deal, but I’ve worked in customer service for a long time: if you ruin someone’s experience with poor service and tech issues, then it’d at least be a nice touch to get the disgruntled patron’s THREE LETTER NAME RIGHT.

Nice staff.

It has bed bugs.

Hampton Inns have always been superior in quality for us. This hotel kept up that high standard: Very courteous & professional staff - from Front Desk to breakfast Service worker. Food offerings at breakfast were plentiful + great variety.

Hampton pricing is often at the higher end of the scale.... and most always worth it. So it was at this site.

I always stay here for any staycations I may take! Love it

The staff! The presentation of the hotel, and the upkeep! The breakfast! The cook is the best Host!!!!! Thank you for all y’all do!