Eight Cortina

The location and the staff

The AC was not working at my room

Ambienti bellissimi curati nei minimi particolari

Servizio bar e ristorante lentissimo. Prezzi bar e ristorante esorbitanti

La vue sur la vallée dans la nouvelle chambre attribuée.

Au départ, pas de cafetière mais réactivité de l'hôtel et changement de chambre dans l'heure.

It was perfect. The hotel was easy to access by car, and just a short walk from the main centre for restaurant and shops. We were looked after so well, made to feel very much at home. The food was creative and beautifully presented. The eight hotel was a generous and helpful hist for our stay. Would highly recommend it.

The property was newly renovated so the hardware was very nice. One can tell the materials and amenities are of high quality.

Staff felt very inexperienced (I think they might have just opened for the summer season). They tried to be helpful but they didn’t seem to know what to do in many occasions. e.g. (1) we asked for the first aid kit (to patch up some minor scratches) and we were initially told they didn’t have one by one staff member, but when we asked a different person later we were provided with what we needed. (2) A used tea cup (with tea stain and the bottom) wasn’t changed / washed after housekeeping, and when we told front desk about it we were met with an eye-roll. (3) no coffee capsules were provided despite having a Nespresso machine, and when we asked the front desk, somehow they could only provide them the next day… None of these issues were fatal per se, but for the 5-star positioning this hotel is going for, the level of service felt inadequate.

Advertised as a 5 Star hotel but failed miserably

Noisy rooms, plus no heating in room