Savoia Palace Hotel

Location, cleanliness., helpful staff

A bit overcrowded at breakfast.

Savoia is an old hotel with an excellent if not the best location in Madonna with proximity to central shops, restaurants and two main ski lifts. The view from the windows and balconies is fantastic and one of the best in the area. It has its style and great comfort. Personnel, especially at the restaurants and at the spa, is very friendly and efficient. Room service is very good and quick. They change towels two times per day and fulfill specific requests swiftly. Morena at the spa is a great master and she could start earlier than usual hours on request. Men at the reception were helpful. Food is decent and wine menu is great even by the glass. Good value for money.

Internet in the room was week, no wi-fi at the spa. At check out the lady-receptioninst presented me with a bill 2000 Euro higher than she should have. When I pointed it out and finally got a right bill there was neither an excuse nor an explanation. My wife's and my ski boots were stollen from dryers clearly marked with the number of our room one morning (or as they put it after CCTV check, taken by mistake by smb they knew but did not reveal to us - how can one get by mistake two pairs of different size boots at once?). The reception manager arranged that we got substitute boots free after a while, but that is it: no excuse, no explanation, not even a complimentary gesture for the hour of skiing we lost and for the stress of my wife. In general, I believe that some people at the reception are more preoccupied with social activities than with service for their clients. The food at dinners could be less saulty. Old hotel means old rooms, doors, windows..., so enjoy fresh air from houls and noise of kids from next rooms.

The hotel is not new, but clean and tidy enough. If you like complete peace, it won't suit you. Breakfast is rich and tasty. Very helpful staff.

great location, lovely accommodations, gracious staff and delicious food

Very nice and friendly stuff. Very good breakfast and dinners with lots of choices. Location is perfect (in the Centre so it is easy with small kids, and lifts are nearby. Best recommendations! If I would come back to Madonna- Savoia would be my choice again!