Art Hotel Commercianti

This hotel is a gem! Centrally located right next to the basilica, it was close to everything. The view from our balcony was the side of the basilica with the beautiful windows. Such a great spot! The hotel itself is like a wonderful museum. There is art everywhere, and each room has a different theme. There is an old world charm about this historic building and yet it had all of the modern conveniences. I would highly recommend this unique, lovely hotel.

It was tricky finding our way to the hotel by car. They did send me directions, as there are many one way and pedestrianized roads around the basilica. However, they were not easy to follow. Having said that, when I called the hotel the staff were so helpful in talking me through the directions to get there. It was worth it in the end and having a garage attached to the hotel was a bonus!

chambre calme petit déjeuner complet

chambre exigue salle de bains une vasque petit déjeuner sans jambon de parme dommage

Bad service can make a four-star hotel feel like a two-star hotel. That was our experience at the Art Hotel Commercianti. The desk staff was consistently indifferent and unhelpful. When we checked in, the staff member barely made eye contact. His colleague, a younger man with dark curly hair went out of his way to avoid acknowledging us during our three-night stay. When we returned to the hotel after a day in Bologna, this man simply looked away when we offered a "Bon giorno" greeting. When I read that a well-publicized rail strike would threaten our planned excursion to Modena, I asked the desk attendant the afternoon before we were scheduled to go if the train was cancelled. He glanced at his computer screen and said, "We don't know". Confused by his response, I immediately walked to the train station. The attendant there immediately confirmed that the local trains would not be running on the day of our planned excursion. Why was staff at the hotel so uninformed? On the day were scheduled to check out, we approached a desk attendant to call a cab for us. His slovenly appearance was off-putting. When we had packed up and headed downstairs, another desk attendant ( the one we had at check in) did not ask if we enjoyed our stay. He simply collected our tourist tax and handed me a receipt. I then mentioned that the hotel had called a cab for us, and asked if he would keep an eye out for the cab so my wife and I could have a quick cup of tea and a couple of pastries in the adjacent lounge area. He responded by mumbling something non-committal. We wolfed down our breakfast so we could stand outside and look for the cab ourselves. By contrast, when we stayed at our hotel in Milan (The Lancaster), we had called a taxi through Uber. When Uber's taxi service twice cancelled our pickup, we were worried that might miss our dinner reservation. The desk attendant at the Lancaster noticed that we had been standing outside for some time and asked if we needed assistance. He promptly ordered a cab for us, and handed me a slip with the estimated time the cab would arrive, the taxi number and the make and model of the cab. He was so attuned to what was going on with the guests that he noticed that we were having difficulties and stepped in to solve them. The service at the three-star Hotel Lancaster put the four-star Hotel Commercianti to shame. The bad service continued in the breakfast room. When we arrived, we were immediately asked for our room number and what we wanted to drink. Because the breakfast staff did not seat us first and then take our breakfast order, there was a delay each day while the staff tried to find our table and deliver our drinks. On the first day, I asked a server to bring me some warmed milk for my tea. 15 minutes later, the milk had not arrived. I finally gave up and got the cold milk placed next to the cereal. In contrast, at The Lancaster we were greeted and seated before drink orders were taken and our drinks were delivered promptly. What a contrast. Staff in the breakfast room did not attend to cleanliness. I picked up a glass to pour myself and orange juice and found a large spot on the glass that felt sticky. Staff was slow to replace the empty fruit bowl one day. The next day, they were slow to replenish the scrambled eggs and bacon. On the positive side, the breakfast spread was very plentiful and included some delicious pastries. Housekeeping did not replace the tea biscuits we ate with our tea when the room was cleaned the following day. I suppose two biscuits were expected to last us three days. We had a superior room with a terrace on the third floor. It was well decorated and included beautiful murals on the walls. However, it was quite small. My wife and I each brought a small, wheeled suitcase and small backpack. We had to ask for a second luggage rack. I put one backpack on a closet shelf, but there was nowhere to put the other one except on one of the bench seats in the room. So one of us had to sit on the bed when were both sitting down. To be fair, the hotel is in a great location adjacent to the Basilica of San Petronio. This was convenient location near many of the city's best sights. There was no fitness room. As a four-star property, we had hoped to have access to one. Our four-star hotel in Chur Switzerland had a very clean, well-equipped fitness room. The hotel had a mini-bar. I would expect to pay for wine, beer or soft drinks. But the Art Hotel Commercianti expected us to pay for bottled water. All of the other hotels at which we stayed during our two-week trip provided complimentary bottled water (both sparkling and still) in the room. We booked our hotel many months in advance, and we paid almost $450.00 per night. At those prices, we would have expected better. We will not return.

Localização excelente. Hotel , mantém a decoração antiga, muito bonita, mas td novo. Café da manhã variado.