Worcester Whitehouse

The "welcome" at reception was the poorest I have ever had - no words of Hello, Good Afternoon etc. just "NAME", then "oh you have to pay for parking." Then told the parking was £20 when I had been told on the phone it was £15. Mentioned this expecting a "oh yes that's fine..." but no, "That's the Expedia rate" but I didn't book the parking or hotel through Expedia, the hotel was through Hotels.com and the parking was direct on the phone. No amount of questioning was going to give this surly person any chance of changing her mind. So, as a consequence we spent absolutely nothing else in the hotel whereas normally we would probably have visited the bar for a while. Overall the best we can say is that the location was great, right in the middle of town. but it is very unlikely we would ever stay there again. The room was OK, the window looked out onto a roof and window lights, so no sea view lol! The shower was strong but made the whole room wet, and I couldn't change the temperature. Of course the bathroom fan didn't work but this is fairly standard, the hatch in the bathroom ceiling was a bit unnerving not knowing if cameras were hidden up there, wouldn't have been surprised. Breakfast was just ok, the saddest eggs I have ever seen! Even the welcome at breakfast was not welcoming. Overall a poor experience with any customer facing staff, although the morning receptionist was friendly but still didn't ask if we enjoyed our stay.

Nice stay at the Worcester Whitehouse, good breakfast and being able to use the Leisure facilities was a bonus.

This hotel had a lovely spa and was right in the town centre. All sights were in walkable distance and there was lots of restaurants nearby. The buffet cooked breakfast was amazing.

Brilliant central location, great rooms, pleasant and helpful staff, plenty of parking available on site.

Room was hot, only one window which was blanked out, loud humming all night. Car park was full and could not use.

I liked how ornate it was and the leisure facilities were clean and relaxing

Overnight stay for races. Warm welcome. Room large and had everything you could need, including a fan which I appreciated. Breakfast excellent

We had a two-night visit and really enjoyed the room, which was spotless, the staff, who we found very friendly and accommodating, and the food, which was excellent. Thanks for a great stay..

Lovely room, brllliant staff

Great location Lovely characterful hotel