HM Tropical

Frühstück und Abendessen

We stayed at this hotel with our 1-year-old baby after specifically requesting rooms next to our parents over a month in advance to help with childcare during the stay. When we arrived on Saturday, we were told the hotel had no record of our booking and that there were no rooms available until Tuesday — leaving us without accommodation for 3 nights. The receptionist was extremely unhelpful and unapologetic. After 45–60 minutes of arguing and several phone calls, a room suddenly became available, but it was a downgrade from what we had originally booked. With a small baby and no alternative, we had no choice but to accept it. Our parents experienced similar issues. They had booked a pool-view room but were given a street-view room instead and told they would need to move rooms on Tuesday. Despite our request to stay near each other, they were placed on a different floor. Management were no better. There was no apology, accountability, or effort to properly resolve the situation. We were repeatedly told they “wouldn’t know availability until Tuesday,” which is hard to believe for a functioning hotel. The only solutions offered involved us moving rooms multiple times during our stay — exactly what we were trying to avoid with a baby. When we asked for compensation for the downgraded rooms and terrible experience, management flatly refused. Requests for food credit or even use of the pool beds were treated as unreasonable. Their only gesture was offering a so-called “premium room,” which was essentially the same room with robes, slippers, and a coffee machine — useless for a family with a small child. To make matters worse, our room keys stopped working and we were told it was because additional taxes needed to be paid — more charges on top of an already awful experience. What makes this even more frustrating is that around 40 of our friends and family were also staying at the hotel, bringing them significant business. Even worse, family members arriving on Tuesday were given pool-view rooms, despite us being repeatedly told none were available. The entire experience was filled with incompetence, poor communication, and dishonesty. Do not stay here.

Desayuno y comidas incluídas en Media Pensión. Ubicación muy buena, frente a la playa. Instalaciones muy ricas dentro, piscina en el techo espectacular. Tiene un supermercado cruzando la calle también.

Super Lage sowie eine tolle Poolanlage. Nettes Personal schönes Zimmer Alles perfekt. Kann ich nur empfehlen.

Beliggenheten

Ingenting

Great location, friendly staff, very clean, average room with little space, good pool area. Can be noisy at night.

The hotel was very clean and the overall state was great. The beds were especially good. The pool was very nice and complements to the staff they're all real nice and speak multiple languages. Also there was a real extensive breakfast. I can recommend this hotel to anyone.

Das Hotel ist schön eingerichtet und ich habe mich als alleinreisende Frau jederzeit wohlgefühlt. Die Mitarbeiter waren sehr freundlich. Besonders cool fand ich den Foodtruck, der täglich von 11 bis 17 Uhr geöffnet hat und gutes Essen gegen Aufpreis anbietet. Die Lage ist top – man ist schnell am Strand und in etwa fünf Minuten am Flughafen. Das Frühstück war eher standardmäßig, aber völlig in Ordnung.

Verbesserungswürdig wären allerdings die Armaturen im Bad, da diese schon recht alt und stark verkalkt wirken. Auch die Handtücher waren zwar sauber, hatten aber teilweise ältere Flecken, die vermutlich nicht mehr rausgingen. Etwas störend fand ich außerdem, dass einige Liegen bereits früh mit Handtüchern reserviert wurden. Meiner Meinung nach sollte das nicht erlaubt sein. Insgesamt ein sehr gutes Vier-Sterne-Hotel mit gutem Preis-Leistungs-Verhältnis. Ich würde es wieder buchen.