Hotel Splendide Royal

Wir haben ungefragt ein Upgrade erhalte n und waren in einer riesigen Suite untergebracht. Das Personal hat unsere Wünsche schnell und kompetent erfüllt. Wir haben uns unglaublich wohl gefühlt

Es war alles perfekt

Friendly helpful staff doing everything to make your stay as enjoyable as possible

المكان جميل جداً …

حجزت غرفه اسمها ( القصر ) وعند تسجيل الدخول اخبروني بانها غير متوفره .. وقام موظف الاستقبال بتغييرها الى نوع آخر 😕

It has been difficult to find the perfect words to describe the experience we had while staying in this fantastic hotel. We were on a two week holiday to Lugano and Milan. Unfortunately on day one I fell in the hotel room (my fault as a disabled traveller), breaking my pelvis in several places which required hospital admission. Throughout the hospital stay, my husband remained at the hotel. The hotel staff went way above and beyond what could be reasonably expected of them to support us both during this traumatic time. The hotel management even purchased additional equipment to enable me to return to the hotel before being repatriated home. The hotel itself is stunning, the views are breathtaking, the food and service outstanding. But what makes this hotel stand out beyond anywhere we have stayed in the world are the staff. The Manager Luigi Spiniello, his assistant Ricardo, receptionist Akira, the restaurant staff and housekeepers to name a few, made our experience at the hotel in Lugano extraordinarily positive considering the situation. We are incredibly grateful for their humanity, care and support which was shown to us both. We will return to have the holiday we planned. Thank you Dawn & Frank

Very beautiful old money palace with a beautiful view over the lake. You feel just great in it and the staff is very welcoming

Nothing

Very helpfull peopel service is top

Hotel was great, phenomenal view, great food, but for us it was the Noemie at the hotel reception and all the associates at the concierge that made our stay in Lugano extremely memorable. They were all so pleasant and helpful in so many ways. You represent your country, the hotel and yourselves so well! Thank you!