Hotel Schwarzer Adler - Sport & Spa

Der All-Inklusive Service war sehr schön und das leckere Eis bei den Kids der Hit.

Well appointed boutique hotel with a very nice spa

This was truly one of the best hospitality experiences we’ve ever had as a family. From the very beginning, the service was outstanding — both at the reception and from all the staff members throughout our stay. We were genuinely impressed by how kind, attentive, and thoughtful everyone was. They did absolutely everything they could to make our experience special. It was my husband’s birthday, and they went above and beyond to make it unforgettable. They decorated the dinner table with so much care, brought out the cake we had brought for the occasion with a candle, and even sang happy birthday. They also gifted us a glass of champagne for a lovely toast — such a generous and thoughtful gesture. Throughout our stay, they constantly made sure we had everything we needed and that we were enjoying ourselves. Every request was promptly taken care of, with a smile. The room was wonderful — beautifully decorated, high-quality finishes, an extremely comfortable bed, and a fantastic shower. Everything was tasteful and cozy. The pools were amazing — all heated, which made a big difference since it rained heavily during our stay. Because of the rain, we decided to stay in the hotel the whole time, and it turned out to be the perfect choice. We enjoyed the pools a lot, and our daughter had the best time at the Kids Club — it had everything a child could wish for. The food was excellent, and to our surprise, although we had only booked breakfast and dinner, they upgraded us to an all-inclusive stay — free of charge. That was such a pleasant surprise and made everything even more enjoyable. We honestly have nothing negative to say. Everything exceeded our expectations, and we would absolutely love to come back in the future.

As a Black family, we are aware that not every place in the world — especially in Europe — always welcomes us with open arms. Unfortunately, we’ve had experiences where we didn’t feel entirely comfortable. But here, it was completely different. From the moment we arrived, we were treated with genuine kindness and respect. Despite being the only Black family at the hotel, we never once felt out of place. Quite the opposite — the staff, as well as the other guests, were all warm, friendly, and incredibly welcoming. There were no strange looks, no uncomfortable moments — only hospitality and smiles. We left feeling deeply touched by how inclusive and respectful everyone was. It made us fall in love with Austria and with the Austrian people — especially considering that our experience in Italy had, sadly, been quite different .

Fantastic food. As a vegetarian I was very well catered for and excited for my dinner every day. Staff were always helpful and lovely. Very family friendly.

Unfortunately, there is a taxi rank at the front of the hotel, so a constant level of noise disturbed our sleep. We needed the window open as it was impossible to cool the rooms down. After a few days we asked for a fan and the noise of that helped block the outside shouts and excitement throughout the night.

Liked the room but noisy at night with window open. No proper street patrol as in the past. Enjoyed spa facilities

Breakfast adequate but scrambled egg always looked as if it had been out for two hours and generally cooked breakfast meagre choice eg grilled tomatoes, mushrooms, hash browns etc. Omelette one day but overcooked. As a single person I did not appreciate being put in a corner table at the back of the room.