Hotel Elios

Ottima posizione, scarso il rapporto qualità/prezzo. Non credo che ci ritornerò, troppo caro per i servizi che offre.

We upgraded to the sea view room #27 (on the third floor) it was worth it! The room was large with 4 beds in it and a balcony that was perfect overlooking the ocean and Mount Etna. The breakfast was basic; bread and croissants with butter and jam, with coffee and juice.

POSITIVE - VERY service minded and helpful staff (especially Chiara and Giuseppe) - good breakfast - comfortable room - walking distance to the city centre - very close to restaurants (good advice from Chiara) TO BE IMPROVED - difficult to find the hotel, a description would be good to receive in advance (since many streets are only one-way or for residents) - hotels.com need to change the phone no. on their webpage since it has changed and also take away the text that the hotel is “close to the beach”. We walked to the beach, which is no problem but when you write “close”, it should be closer :-)

We were delighted to be offered an upgrade to their partner hotel next door at no extra charge. However on our return home we were shocked to find that as well as the cost of the stay we had also been charged an extra night as though we hadn’t shown up at the Hotel Elios. Staff on the desk have not been helpful when I called to point this out and asked us to email customer service, which I have done 3 times with no reply. I took the complaint to Expedia who said it was between us and the hotel. When I disputed this, Expedia have now taken it up either the hotel group, but that is all....still no resolution and O am still out of pocket I remain unimpressed with Expedia and would not recommend the hotel.

Very well located in Taormina with a beautiful panoramic view of Mount Etna.

Scandaleux j exige d être remboursé du prix sue j’ai paye pour une chaysue je n’ai pas eu J ai des photde l hottde substitution

Quite disappointing although the expectations were not very high ( while the price was - 300€ total for 2 nights, to be able to have a window and breakfast I need to add up extra costs). Breakfast was served at 8 o’clock only as I found out the following day so could not have it as I needed to leave at 7:30. Bathroom was tiny, no frigo bar, no elevator to the floor on which we stayed and no one to help with the suitcases.

I didn’t have extremely high expectations, picking up the hotel rather for commodity reasons. It wasn’t extremely cheap considering it was 3 star only but on arrival I found out that I got a special offer ( room without a window- or better with one that had a wall 20 cm from it) and that if I wanted a room with a bit more light I would have to pay a special supplement, which i did. Only on arrival I found out that the breakfast was served from 8 o’clock but that the breakfast lady would be there much earlier able to serve me something. When I showed up at breakfast at 7:30 I learned that I had been misinformed. Whoever told me this at the reception was wrong was the answer. Well I did have a chance to try it next day and honestly I had missed nothing. There room were not clean enough, bathroom tiny and every morning at 8 someone would put a key to the door trying to open it. No frigo bar, not even a small bottle of water. Claustrophobic and unfriendly

This hotel is a good city hotel in taormina. Close to all main monuments andvmain street. Rooms are fine, staff is helpful not the best I ever met but for the room price I paied was OK. Good experience. Breakfast OK

Sehr gute Lage. Frühstück ok. Hotel ok. Durchschnittliche Qualität.