Eight Hotel Portofino

Great property with 2min walking access to the vibrant bay of Portofino. Their transfer service to the sister property at Paragi Bay is wonderful. Concierge was helpful with bookings of boat tours, etc.

Honestly, do not recommend, overpriced, over-rated (should not be five stars) and no service.

It was tiny, the staff were extremely unhelpful especially considering it was a five star hotel -- for example when we arrived the man at the front desk didn't even help open the door or help with our bags even though we were the only ones there and had a baby. That night the alarm went off twice once at 1 am and at 2 am and no one even apologized the next morning. The room was so tiny it was laughable. We truly do not understand how this hotel is five stars -- it is an incorrect rating by any standard, and so terribly overpriced. If we had better understood the geography of the area, we would have just stayed in a less expensive place in town and received the same service (namely, no service). Do not recommend.

We loved everything about the property. No complaints.

The welcome and staff hospitality is excellent, the hotel is well presented and very new following a recent refit. Location to Portofino centre excellent, we also used the shuttle service to visit the sister hotel and private beach, well worth a visit. The breakfast is superb and staff service outstanding.

The room we stayed in ( Suite) was recently refitted, the shower location is unusual and some distance from the bathroom, this has a clear window overlooking nearby apartments that should be frosted. There is no hotel bar, it would have been good to have a bar / coffee facility for guests.

location

very small room! no kettle or coffee in the room