Hotel THB Royal

Spotless interior absolutely perfect the best shower ever we usually stay at the five star volcan hotel but this was better

Good experience. Nice room by the quieter of the two pools. Everything is very clean and tidy and the gardens are really well maintained. Plenty of parking outside and an easy 15-20 min walk into PB town or to Rubicon Marina. Would return.

Lovely staff, very clean. Two lovely pools, one with activities and one much quieter. Really good value for a short break. Recommended! Bit of a walk to the local restaurants, but we enjoyed the exercise!

everything was great but shower in my room was way to small

VERY FRIENDLY FAMILY RESORT- FRENCH ORIENTATED - NICE TO SEE FAMILIES ENJOYING THEMSELVES- ENTERTAINMENT TEAM WERE EXCELLENT

I want to thank Director/manager of the hotel! Very professional and great person. Also the staff in the kitchen and restaurants are great, great animation tema( if you speak French), no other languages are used. Our room had a very bad odor, we have been told by the staff that all the rooms are like that, liars, after 2 days are was having nausea and vomiting of the bad odor, I just got fed up and requisites to speak to the Manager! Again, they were telling me that he was unavailable so I went to check for him! I finally found the director actually working cleaning the tables, and organizing the hotel! Very professional, good, and polite, he resolved that immediately, we were given the same Kindle of room, but no odor, just normal good room. Very rude and unprofessional front desk staff, Italian woman who works upfront, rude, and unprofessional, told us she does not have rooms available, liar, second she told us” what you will do here? No one speaks Italian or English here....” every request was done without a smile, like she was doing us a favor, errogant. The other front desk staff, also unprofessional, had no clue how to resolve basic problems. Told us, it’s Sunday, the manager is not here, so I said call him please, she said, what? It’s Sunday? Unbelievable, so I had to pay and stay for 2 days in a sewage stinky room, Just because of the stupidity of threat person. Anyway, at the end, the grounds are good, food is good, close to the beach, big room.

Fabulously comfortable beds, lovely hum of French voices, cost effective, easy to find and only 15 mins walk from the beach

I was the only English speaking person, first language. All entertainment in French , all signs in French , every thing in French . IF U DONT SPEAK FRENCH DONT STAY HERE

Excellent in every way especially the reception staff and Joanne in particular. Location is about 15 minute walk to the beach we knew that before we booked. There are no sea views and for us that would be the only drawback.Otherwise I could not recommend it enough