Hotel Florio Operà Palermo Central

The room was clean but it was NOT in the hotel and NOT as advertised. The hallway was dark, the elevator was slow - better to walk the 6 flights of stairs. There was no one on the front desk when we arrived so we waited 15 minutes to check in. It was a very unwelcoming place and we did not feel safe there. The price changed by $100 when we paid for it with all fees in versus what it was advertised for. This is absolute FALSE advertising.

To start with the positives: I found all the staff friendly and helpful, and the rooms, bedding, towels were all clean. The hotel is in a good location, close to via Roma and a few minutes walk from Teatro Massimo. On the other hand, first impressions are not good: the hotel is entered through a run-down arcade, into a threadbare reception. The only access to the rooms (all on the first floor) is via an ancient, small, slow lift, with buttons that have to be repeatedly pressed, and which lift almost always sticks on the way down. My first room was tired, looked dirty (even though it probably wasn't), had stained lightshades, ancient furniture, scraped and scratched walls, and a shower that released a slow trickle of water which took 3 or 4 minutes to warm up. The room.was airless and there was an odour of old cigarette smoke, or dampness; I activated the air conditioner and it made a loud noise like an ancient lawn-mower; eventually, I got it quieter, but then it emitted large, sooty particles on to one side of the (otherwise perfectly clean) bed. I spoke to the night porter (I had arrived very late) and he said there was nothing to be done at that point, but something would be done next day. Sure enough, I was told to leave my bags packed, and when I returned, I was directed to another room: smaller, but reasonably recently redecorated and with a better atmosphere. Hotel would be hugely improved with some redecoration and new furniture.

No voy a comentar nada malo porque la amabilidad de todo el que me atendió compensa con creces cualquier otra cosa.

positiva

L'hotel e centralissimo la camera pulita solo ci sono piccoli disagi tipo ascensore che è un montacarichi colazione non da hotel 3 stelle. il personale è gentilissimo per fortuna la colazione ce l'hanno fatta fare al bar difronte l'albergo per il resto per quello che si paga va bene

The worst hotel room i ever stayed in. Broken door handles Cracked table glass. Nails sticking out in the timber floor. Broken side bed lamp shades.

The service was excellent, though we did not actually stay at this hotel. They were over-booked and reserved a room at a neighboring hotel for us. We did eat breakfast at the hotel, and we would rate it highly.