Berghotel Kockelsberg

mooie ligging, mooi uitzicht, uitstekend ontbijt

jammer dat je er niet kunt dineren

Het ontbijt was uitstekend. Oma kreeg alles voor elkaar. De schone kamer. Schitterend terras voor ontbijt

Niets

Vom Hotel hat man einen wunderbaren Blick auf Trier.

Sa situation

Eigentlich Alles. Wunderbare Lage mit Blick von oben auf Trier..

Ich mochte die abgelegene Location, super ruhig, idyllish. Alles da was nötig.

Abdunklungsvorhänge wären von Vorteil gewesen.

More than half a century we have been traveling world wide and we had many experiences with many different types of hotels. This hotel experience was the worst we ever had. First of all we called the hotel directly by phone to make a reservation. The old lady told my husband that there was only one room left at a price of EUR 240. We made the reservation only to realize shortly later that at Booking.com the same room costed only 170 Euro. So we booked through booking.com. Before we could inform the owner lady to inform her accordingly she immediately called us and complained asking why we had changed and insisted that the price she had told my husband was 140 Euro. When we arrived and entered the hotel 5min before check in time the Owner (Old lady ) shouted at us saying that we were too early and we should not enter the reception room. No welcoming word at all even after my husband apologized and asked her to be polite and say at least a word of welcome. Incompetent and completely bad mannered owner and staff. Bath towels were very used and old. WiFi didn’t work in our room.

De ligging met het uitzicht en het ontbijt ( buiten !) was perfect

De douche was wat glibberig voor ons oudjes:-)