Hotel Cristal Caldas

Check-in & Out

Property Notes

Please note that guests with non refundable bookings should include their invoicing details (name, address and VAT number) in the Special Requests box during the reservation process. Please note that at check-in guests will be asked to present the credit card used to guarantee the reservation. If you do not have the card in your possession, the total amount must be paid with another card or in cash, and then the amount initially charged is returned to the reservation card.When booking half board, note that drinks are not included. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026 A deposit may be required at the property.