Falkensteiner Hotel & Spa Carinzia l 4 Star Superior

Es ist eine unglaublich tolle Location mit viel Liebe und Detail zum perfekten

Für uns leider Kinder aber wir wussten das somit unser Problem Wenn ich um etwas bitten dürfte vielleicht im Fitnessraum besser grösser ausschreiben: Hatte gestern sowohl auch heute ältere Herren drinnen die die Geräte nicht gereinigt haben und Sportkleidung auch von Vorteil nicht mit Bademantel und ohne Schuhe 🤣🤣🤣

Destinace super,z hotelu přímo na lanovku,skvělý personám a jídlo perfektní.

We returned, as we do every winter, to Falkensteiner Carinzia for a few days of skiing and spa. This time we stayed for five days. The hotel looked just as beautiful as always, the food was just as good, the spa looked great, and we were lucky with the weather. On the positive side, we were very happy to see our waiter from last year, Milos, who took great care of us throughout the entire stay — many thanks to him. The room was, as always, very nice. And this is where we get to the less good parts. As repeat guests for many years, we have always been offered a complimentary upgrade to a junior suite as a gesture of goodwill. This year, however, the reception experience was not very friendly or accommodating. We were told there were no junior suites available, despite the fact that there were at least five showing as available both on the Falkensteiner website and on other platforms like Booking. The room we had was perfectly fine — this is not about the room itself, but about the lack of goodwill. That small gesture used to make us feel special, and its absence is what turns this review from a usual 5 into a 4. Another aspect that slightly affected our stay was the sauna program. Previously, there was a structured program (first with Remo, then Alessandro), but now there is essentially no sauna program at all. You are given some essences and left to manage on your own. If you’re lucky, every now and then — almost like a special event — someone might come to do a proper Aufguss. For a hotel at the level and pricing of Falkensteiner Carinzia, this is simply not enough and it does impact the overall impression. Another issue was the hotel parking. The underground parking is paid, which is understandable to a point, but charging 1 euro per hour is, frankly, quite excessive for hotel guests — especially considering that you are, of course, also paying separately for charging an electric vehicle. There is no external charging alternative, which makes this even more frustrating. That being said, we do hope to return again next winter, as we always have, hoping to see meaningful improvements — because this stay, while still good overall, was somewhat disappointing compared to previous years.

Essen, Zimmer, Wellnessbereich ab 10 Uhr, direkt am Skilift

Kein Grund zur Klage

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