Hotel Casa Rustica

It’s okay the rooms a bit small but it was centrally located to most things restaurants, churches, plaza.

Our rating is low overall because both Hotel Casa Rústica and Expedia failed to provide exceptional customer service, when, out of our control, our flights were cancelled by the airline and we were unable to check into our hotel on our original arrival date. We missed two nights at this hotel, and both Hotel Case Rustica and Expedia did not offer, or provide, us with a refund or credit. So disappointed by how this situation was handled.

We checked in to the hotel without problem and were shown to our room which was nothing like the pictures of the room I chose online. It was tiny but we weren't that bothered so decided not to make a big deal of it. The property is very pretty and the roof terrace is lovely. After the first night I started to feel quite ill but assumed it was because of the altitude of Antigua. Turns out all the doors, cupboards and windows were covered in mold. We told the front desk and they moved us to a room at their sister hotel without question, we just had to wait until 4pm so they had time to clean a room for us. The hotel they moved us to, Posada San Vicente was very similar but a fair bit bigger. When we got to our room we were amazed to find that this was much more like the room we had supposedly booked online. I think they use the same room pictures for all of their hotels? Anyway the rest of our time at Posada San Vicente was very pleasant. I would recommend just booking a room there in the first place if you can. Save yourself the trouble. They still had a roof terrace and we used the laundry service which was decent. Both hotels are in very good locations.

Absolutely delightful. Great location centrally located. The staff was friendly and helpful. I really enjoyed sitting on the rooftop terrace with a cup of coffee and taking in the views of Antigua and the Volcan de Agua. They also offered discounts at restaurants and my first dinner in Antigua was the best ever in this amazing courtyard.

Lodging not as advertised!!! This is more of a hostel than a hotel. There are beautiful hotels around Antigua for the same price as this not-so-great Casa Rustica. The photos on Expedia were beautiful, they showcased a bright spacious room that looked clean and organized, with a private balcony and private bathroom. The comforters were dirty, and the beds were quite old. The bathroom was indeed private, but you have to walk down the hall and have a key to get into your bathroom. No air conditioning, but there is a fan. The balcony is semi-private, not private, anyone had access to sit right outside your room on the rooftop. The hotel does allow dogs and advertises that, and has 3 rescue dogs that have free rein of the hotel. They did not seem well groomed/clean so hygiene was a concern with them. There is instant coffee available, and a shared kitchen should you choose to cook there. The only redemptive quality of this “hotel” was that a shuttle was requested, and available for us for $16 USD per person to the Guatemala City Airport. But all in all, I feel like I got scammed.

Nice property

It was an okay stay. Beautiful property The fan was broken in the room.

Buen servicio del personal, instalaciones en buen estado.

Very clean. Very nice staff. Comfortable beds and clean bedding.

El hotel no es del todo como se presenta en las fotos. Sin embargo, es económico y para resolver cuando estás en aprietos o no quieres gastar mucho dinero es un resuelve. Si deseas unas vacaciones a todo dar no creo que este sea una opción. Es que no sentí una cálida bienvenida como en otros hoteles en los que me quedé en Antigua Guatemala.