72 Hotel & Spa

We had a lovely stay. Couldn’t fault the room and feel of the place. Only slight points to be noted was, it would have been great to have food served around the pool, and to have more vegetables / healthy options, with breakfast. But these were tiny adjustments, in an otherwise brilliant location. Thank you

Fabulous

My husband and I stayed at Hotel 72 when visiting Marrakesh for my birthday, and the experience here was incredible and made our trip so special. Every single person working here from the manager to the waitstaff to the front desk was so helpful and kind. The room we had (it was the suite) was beautifully decorated and very clean. Every evening the staff came in for turn down service left the sweetest treats. They even took the time to celebrate my birthday which happened on the trip. Also, the location is so convenient on the heart of the Medina, and you can easily walk to many locations. I would highly recommend!

Amazing Riad. Staff excellent They helped With guide for 2 days, arranged Excellent driver to take us from Marrakech to Fez on a scenic route Highly recommend

The service is exceptional and we were very impressed by all the staff across the hotel. Considering the Riad is in such a central and convenient location, we found it to be incredibly tranquil. All the rooms were beautiful and hotel always went thr extra mile to cater for their guest and their requests. We can’t wait to visit again in the future.

Amazing place! Totally recommend

A truly wonderful hotel, team and location, a special place. Mohammed and the team arranged fantastic trips for us, which had been meticulously planned with excellent guides, timings and attention to detail. From the moment you check in, the service is 5 star - personal and nothing is too much trouble. The hotel is in a fantastic location, the setting is outstanding whether it’s for dinner or by the roof top pool. Myself and my wife have been fortunate enough to travel the world in many fantastic hotels, this is certainly one of the best. I couldn’t recommend the hotel and staff enough, a brilliant place. Don’t stay anywhere else.

The staff were very helpful and friendly and first impressions were really good on arrival with a welcome drink and explanation of the area. Located in a quieter part of town but good access to the souks and taxis etc. The pool area is nice but with limited loungers (I think the pool was maybe open to non-residents) so it made it a bit difficult sometimes to get a lounger. The room was okay (Ground floor) but the only windows pointed onto a shared courtyard thus no privacy so we had to have the curtains drawn a lot, so as a consequence it was always dark in the room. The sky lounge on the roof top is a bit misleading as we went up at about 7pm to get a drink and it shut. There is an inside bar on the way up to the roof top which was supposed to open at night, but on both occasions we went there it wasn’t manned. Not clear on booking that it was a ‘dry venue’ not uncommon in Marrakesh but maybe should have been clearer. Breakfast was nice, although quite wasteful as you get a lot of pastries, bread, pancakes and cakes automatically put on your table- it’s a bit of a carb overload and you just can’t possibly eat it all. If you wanted water at breakfast you had to pay the equivalent of £5 per bottle. WiFi went down a few times, and we seemed to get power cuts on a regular basis at night. Was a nice stay, but not sure I would rush back as it was quite expensive, but looking a little tired in places.

Great Riad!

The 72 Riad was located a very short distance from the Bacha coffee which was pointless as we couldn’t get in 3 days in a row. The area was peaceful but we did have to walk a fair distance to nice restaurants and sigh seeing areas but we like walking so it was fine for us. The riad was beautiful and we used the spa which was also amazing. The staff was kind and attentive also . However our experience with the manager was not good and definitely not to the standard of the riad. We arranged transfer to and from the riad. The charge for this doubled at check from 250mad to 500mad baring in mind we were only 20 min away. I emailed the manager to ask whether fast track was necessary this time of the year ( Feb 11th) as there was a lot of scaremongering online. She advised that this was imperative. She quoted us 2200mad which I thought was very high. When I asked if this was both ways she said it was. Firstly the airport was empty and very quiet so we didn’t need it at all. When we arrived at the airport we had no fast track facility. We asked at the fast track desk and we was not on the list. The lady manning the desk told us this service would have cost us 660 mad each! The manager ripped us off and would have charged us 4400mad for fast track. She also tried to charge us £386 for the atlas mountain. We paid £59 for both of us for 2 more areas and lunch: she also quoted us double for the balloon ride and we declined. The locals were lovely be more wary of managers in riads.