Anchor Cannes Riviera

I didn’t mind the location. It is on a busy street but wasn’t an issue for us.

It needs a major renovation.

nothing

Our whole family has been regular clients of Villa Garbo since 2018. Every time we visited, it was a pleasure: the owners were amazing, the service exceptional, and the cleaning impeccable. We had breakfast included, our bed sheets were changed every day, and water was provided daily. There were also open bar hours with free snacks and champagne. However, in January 2024, we received very sad news from the owners that they had sold the villa to other people. This was devastating, as we visited Cannes every year. This year, we decided to return to Cannes and stay at Villa Garbo, though we expected a different experience. However, we did not anticipate being so disappointed. First, the hotel manager was rude during our email correspondence, and only after we mentioned that we were regular clients did she change her attitude. When we arrived, the staff was very cold, unfriendly, and passive. When we asked for beach towels, they said they didn't have any but could provide extra room towels. Upon returning from the beach, the manager suggested we reuse the towels, even though they had sunscreen and oil on them. It took constant reminders for the room to be cleaned. Our coffee capsules, shower gel, dishwashing soap weren’t renewed. Our terrace wasn’t cleaned during the whole 2 weeks! The hotel corridors were dirty and the garden too. It wasn’t even pleasant to sit on the outdoor sofas, as they were dirty. BUT THE WORST PART OF OUR STAY WAS THAT MY SISTER'S LINGERIE WAS STOLEN! THIS WAS THE FIRST TIME WE HAD SUCH AN EXPERIENCE IN ALL OUR YEARS AT THIS HOTEL. WE ARE NOT THE TYPE TO LIE, AND THE PREVIOUS OWNER CAN VOUCH FOR US. OUR ITEMS WERE STOLEN, AND THE HOTEL STAFF DID NOTHING! THEY WEREN'T EVEN SURPRISED. THE LINGERIE COST 500 EUROS AND WAS IN OUR ROOM WHEN IT DISAPPEARED. DO WE NEED TO HIDE OUR LINGERIE IN A SAFE OR WHAT? AND CAN YOU IMAGINE THE ANSWER OF THE MANAGER? SHE SAID: «WELL, IT’S NOT A RING». CAN YOU IMAGINE??? THIS IS THE WORST EXPERIENCE EVER!

Location is close to the beach but on a roundabout, which is a bit difficult to navigate around from a walking perspective (French drivers don't like to stop at the cross walks) but once you get past that, it is very close to the main street and beach. Helpful staff, was able to leave bags for the day and move on to the next destination without worry. Would stay there again.

Location staff & hotel 💯 highly recommend

Nothing

We had 2 floors room / appartment and it was fantastic when travelling with children

Clean, nice hotel with amazing balcony and very comfortable beds. In the city center.

Het was heerlijk en komen graag weer!

Excellent property with great staff. Highly recommend.