Pazo Los Escudos Hotel Spa & Resort

La amabilidad del equipo

I recently stayed at Pazo Los Escudos Hotel & Spa Resort and was extremely disappointed by an interaction with the hotel’s general manager, Ricardo Varanda. While on my way to the spa, I stopped briefly in the hotel cafeteria/bar area to order a glass of wine. Because I was headed directly to the spa, I was wearing my hotel robe. As I approached the bar, a man dining nearby abruptly got up, rushed toward me, and spoke to me in a very harsh and dismissive tone, saying that I could not be dressed that way and needed to leave immediately. I was completely taken aback by both the manner and tone in which I was addressed. Only afterward did I learn from the front desk staff that this individual was the hotel’s general manager. What shocked me most was not simply being told there may have been a dress policy, but the humiliating and confrontational way it was handled. At a five-star hotel and spa, guests should be treated with courtesy, discretion, and professionalism at all times. I later wrote directly to Mr. Varanda to explain how upsetting and insulting I found the encounter. Rather than acknowledging my experience or offering even a simple apology for the way I was spoken to, he insisted that the interaction had not occurred as I described and stated that I should not have been offended. That response only added to my disappointment. Luxury hospitality is not only about beautiful facilities; it is about how guests are treated. Unfortunately, despite the hotel’s lovely setting and amenities, this interaction left me feeling embarrassed, disrespected, and unwelcome during what was supposed to be a relaxing spa experience.

The general manager was extremely rude to me and refused to acknowledge that he was aggressive and rude to me and refuse to apologize. He apologized to me. None of this would be happening right now, and I would be giving the hotel a nice review, but the way he treated me was unacceptable in a five star hotel or any hotel for that matter. I paid a lot of money to stay there and did not deserve to be treated in that way. Very unprofessional.

Beautiful place

Bedroom and bathroom were really spacious and well appointed. The beds were extremely comfortable, linen was well ironed and smooth. Bathroom had a double sink, bath and shower. Gardens were gorgeous and the property is just a short walk from the beach. Delicious breakfast.

Spa was a rip off. 50 eur for 55 minutes. Sauna and steam room not hot enough. Town itself really not very nice.

La ubicación , vistas , edificio

Parte del personal no está a la altura de lo q se espera en un hotel de esta categoría