Hotel Girassol - Suite Hotel

Our visit started badly when we pressed the buzzer for the empty car park only to be told we need to check-in and pay in advance before we would be let in. This caused problems because the hotel is on a busy street and we were sworn at for blocking the road. We then had to do a loop of the town to get back to the hotel. The receptionist Roberto Rodriguez was substantially less than helpful and was literally shaking with rage when we told him this was unreasonable. They have to manually work out which of the vacant spaces they can put you in. From then on the reception staff made no effort to greet guests and the general vibe of the staff is grumpy and rude. The room was big, with some modern clean furniture but the bed was old and uncomfortable, with a large gap between the two singles that had been pushed together. The walls and bathroom were tired and need a complete modernisation. The room on the 8th floor was relatively quiet despite being opposite a working building site and main road. Breakfast was adequate, watered down juice, stale bread and a slightly bigger selection than basic. Despite this it was not the best breakfast I have ever tasted, and nowhere near as good as the other hotel we stayed in on the island! Location wise it is out of the old town and up a steep hill, but central to the lido and the restaurants in that area. A good location near other large hotels. It seemed to cater mainly for package tours and an older demographic from around Europe. The thing that made everything seem worse was the unfriendly attitude of all of the staff and especially the ice cold welcome we got when we arrived. I wouldn’t stay there again.

My husband & my niece & sister-in -law a great niece & great nephew, all went to Madeira for the first time for half term in February 2026. We had a lovely week 13-20 Of February for Half term as my niece is a deputy head , at a special needs , private school in Surrey. The jr suite was clean and comfortable, plus we had a balcony was a great plus. We went all -inclusive,the food was very good, the variety , was Also very good. The staff were friendly, professional & very helpful. Would definitely stay there again.

The accommodation was better than I expected. The rooms were spacious and well appointed. The cleaning service also excellent. I had buffet meals all of which were attractively presented and there was a good choice of vegetarian dishes. I liked the location of the hotel as it was in a good spot for public transport and access to the lido area.

Only just arrived. 1 rule for all inclusive poor choice of pre made drinks as all inclusive On show branded bottles but at the pool when asked no not included for nearly everything even coffee has to come from machine and not made fresh . Regretting coming already first day .definitely would not have come if this was the case will be approaching Jet 2 rep not good enough for 1600 each.

Excellent hotel as it's a studio and you have a room with a TV to relax together with a verandah, breakfasts were excellent and pools on the whole good, please beware they are unheated. Location is excellent, again just note you will be charged to use the car park if you hire a car. Overall, a great experience. It was our second trip, and we hope to go again.

Good location Rooms first class Ex value for money Very friendly staff Buffet food could be warmer Visited 4 times Will go again

I dont know where to start, we have just spent the best week in a hotel so far on our travels and we have been to a lot. From the moment we checked in until the day we sadly it was perfect, food, room, atmosphere, grounds and the staff, wow they were fantastic, especially the restaurant staff, it was my husband's birthday while we there and he received a cake and a bottle of bubbly, it was just perfect, while we're in madeira we got talked into a tour around the Savoy, yes it was super modern and luxurious but we preferred our perfect suite at tge Girassol a family run hotel that knows how to fo it right 😁 Would highly recommend 👌

Nice Hotel, great breakfast, a bit noisy though by the road.

The staff at this hotel are outstanding. They are all very friendly and helpful and consequently offer very good service. The hotel itself is well situated - about a 20 minute walk or a 2 euro bus ride from the centre of Funchal. We were told that the hotel had been recently given a face-lift and the reception and dining room are certainly very slick. We were on floor 8 in a room on the side of the hotel (I had asked for a quiet room) and it was a little bit in need of some decoration - some paintwork was a bit grey/ grubby. However, the room was clean and when we had a slight issue with the bathroom, it was attended to right away. I think all rooms have a balcony. We were on a bed and breakfast basis but the hotel also offers full board. All meals are served in the buffet restaurant, although there is also a small bar where we chose off a menu and had very good waiter service.

Spotlessly clean, efficiently managed with good quality, multiple-choice buffet-style food and excellent service from restaurant, bar and reception staff Hotel Girassol is conveniently located a short bus-ride from Funchal and within walking distance of the Lido bathing area and promenade walks along the coast. Rooms are serviced daily and the lounge/bedroom/bathroom + balcony configuratiuon makes for a comfortable accommodation space. All staff are ever-courteous and friendly ensuring a relaxed, convivial atmosphere.