San Max Hotel

Staff, posizione e camera

Niente da dire. Forse il costo del parcheggio un po' alto

Ambiente delizioso, a pochi passi dal centro ma tranquillo. Staff eccezionale! Ottimo il rapporto qualità-prezzo.

Tutto perfetto! Nessuna criticità da rilevare.

The San Max Hotel is a solid option for a stay in Catania, mainly thanks to its excellent location directly on Via Etnea. Most of the city’s main attractions can be reached on foot within about 10 to 15 minutes. The reception staff were friendly and welcoming during check-in. Our room was very spacious and even included a small seating area with a sofa, which was a nice surprise. The bathroom was clean and well maintained. However, it offers practical amenities, including a swimming pool that is particularly useful during the hot summer months. Our room faced the garden and inner courtyard, making it pleasantly quiet despite the central location.

The hotel itself is rather basic and could benefit from some modernization in certain areas.

Hôtel bien situé pour accéder au centre ville. Accueil très sympathique et checkin en avance accepté. Place de parking très appréciable. Équipements corrects, chambre au calme, piscine non fonctionnelle. Bon petit déjeuner.

Very kind staff, excellent staying.

Nothing

L'emplacement parfait pour visiter Catane et parking gratuit. Bravo

:(

We arrived at 11pm after a 5-hour journey from Cefalù, which I communicated in advance so they had plenty of time to prepare the room. We found dead bugs, ants running around the room, every single towel stained with brown and yellow marks and the bed duvet also had visible white/yellow blotches. Unfortunately the app only lets me upload 4 photos I can’t upload videos but I’ve sent it all to booking.com. Not only did the overall cleanliness of the room not meet the standard advertised, but the staff were also cold and defensive about our concerns. At times it felt as though our claims and evidence were being dismissed rather than taken seriously. My partner is in the early stages of pregnancy, so hygiene and proper rest were especially important during this trip. The receptionist who checked us in informed us they would close reception shortly afterwards as it was nearly midnight, so we raised our concerns the following morning. When we did, the attitude was very disappointing. At one stage it was suggested that we may have brought ants into the room ourselves, which we found unreasonable. I have also attached part of the WhatsApp conversation. By that point we had lost confidence in the property overall and chose to move to another hotel nearby for the remainder of our stay in Catania. We remained calm and respectful throughout, documented everything with photographs and timestamps, and attempted to resolve the matter amicably. Unfortunately, no refund or compensation was offered for the unused nights and we were very shocked by how the situation was ultimately handled. Based on our experience, we cannot recommend this hotel to travellers who value cleanliness, comfort and a peaceful stay.

אהבנו מאד את המיקום ואת החדר הגדול והצרווח. כמו כן הצוות היה מאד אדיב ושירותי

Posizione centrale accoglienza ottima stanze pulite colazione buona