Hotel Santa Faz TRG

If you want a no frills bargain break then this is the place for you! The rooms were very basic but that’s what we expected from a 2* hotel, the hotel was very clean from entering the building the smell was fresh, our room had a fantastic shower with lovely hot water and good pressure. The towels were tiny and yes dated but again what we expected for the price but overall we were very happy with our experience. Jessie the ‘chef’’ worked tirelessly during our 5 night stay and provided us with a good selection of food….we didn’t go hungry! Carlos on reception was very helpful when we arrived and continued with that during our stay, WiFi was excellent even in the room so would definitely return. If you are looking for a budget hotel in the old town then this is the place for you, no frills but good value for money….top tip bring your ear plugs as the walls/rooms are paper thin but having said that with the hotels location to everything was fantastic…so even though it was a 2* hotel we would defo give it a 4* for value….of course we will be back but that is because we like value on a budget 👍

Went with friend we are 60 female. Felt safe. Clean basic hotel. We had breakfast and evening meal. Breakfast was good english brekkie and continental. Coffee and tea. Cakes and fruit yoghutrt Evening meal had 3 choices and desserts. For what we paid it was good value so cant moan. Close to main square of old towm close to bars restuarants and beach Staff friendly and fast wifi. Small baclcny cant sit on it too small. Showers hot and powerful

Algo ruidoso ,pero calidad precio bastante bien . El personal agradable y el desayuno bastante bien.

Las almohadas y el ruido

We booked this hotel for 4 nights and were really excited to stay in the heart of the old town. Unfortunately, our experience was extremely disappointing from the moment we entered the room. When we arrived, the patio doors were already open. When I tried to close them, they wouldn’t shut properly, leaving a visible gap that could be seen from the street. This made the room feel completely insecure. We reported the issue straight away, only to be told the maintenance man was on his day off. We asked to be moved to another room, but were told the hotel was fully booked. The manager said he would try to contact maintenance, but after waiting an hour, we were told it might not be fixed until the next day. We explained that we didn’t feel safe staying in a room that couldn’t be secured and were concerned about our belongings. The manager said there was nothing he could do. With no other option, we decided to find alternative accommodation. When we informed the manager that we would be seeking a refund due to the unsafe room, he responded by saying he would tell On the Beach that he had offered us another room so he wouldn’t have to refund us which we found shocking and unacceptable. We understand that issues can happen, but we expected them to be resolved quickly and professionally. Sadly, this was not the case. Please be aware when booking this hotel.

Lo que más me gustó del alojamiento es la ubicación y especialmente el buen trato del personal. La comida muy rica aunque fuera un buffet más menudo . Se preocuparon en todo momento por nuestra estabilidad.