Hotel Indigo Jacksonville-Deerwood Park by IHG

Great service. Helpful and friendly. Beautiful area around the property. Tucked away in Jacksonville. Highly recommend.

Clean and comfortable. Older but refurbished. Did not eat breakfast but it smelled good. Nice location. Charming, scenic area. Good variety of food and restaurants close to Hotel. Nearby shopping. Beach is close to Hotel. Would definitely stay again, just for the wonderful staff.

Ice machine on 5th floor not working. Toilet is kind of loud when refilling

My sister and I loved it there. They had a little lake with ducks and turtles. It was very calming and relaxing. I will most definitely stay there again.

Location , staff and cleanliness

Good location and free parking. Full bar too. Rooms are spacious and modern. Coffee station, fridge and work station. I like it! Alas like most hotels like this it has a noisy window HVAC system so I gave it 4 stars not 5. Staff are friendly and they do breakfast.

I stayed at this hotel for work and found it to be quite a mixed experience. The hotel is situated right on a beautiful lake, offering scenic views that add to its charm. My room was very comfortable and modern, featuring a luxurious walk-in shower that made my stay more enjoyable. The on-site restaurant serves good food, making it a convenient dining option. However, I noticed that the quality of service fluctuates significantly between the morning and evening shifts. I highly recommend grabbing breakfast there, as it's consistently good. On the other hand, the bartender during the nighttime shift was somewhat rude and provided poor service, which was disappointing. Most of the front desk staff are relatively new, and I believe management should invest more in training to improve their professionalism. During my stay, I observed some front desk agents sitting on stools and playing on their phones while on duty, which was unprofessional. Housekeeping services were also inconsistent; at times, they were attentive, but at others, they could have been more thorough. Overall, while the hotel has its strengths, especially its location and comfortable rooms, there are areas—particularly service and staff training—that could benefit from improvement.

The overall reception at the hotel was a very pleasant experience.

I didn't like that there wasn't a microwave in the room. It was inconvenient to walk to the lobby to use the only available microwave.

Enjoyed my stay